Demarrage i7 12700 F

[Sebastian6]

Bonjour,

Je viens de finir de monter mon 1er PC avec un processeur i7 12700F et une carte graphique RTX 3060.
Malheureusement lorsque je demarre le PC, il n'y a pas d'affichage d'écran.

[AlHill]

Check your bios video settings

Update your bios.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Sebastian6]

Je n'ai pas acces au bios.

J'ai juste un ecran noir au demarrage.

[Jose_Intel]

Hello @Sebastian6

Thank you for posting on the Intel️® communities.

We understand the issue with the Intel® Core™ i7-12700F Processor, let us help you.

Please provide us with the following:

• Motherboard make and model.
• Part number of the RAM.

Let’s check this:

• Try to check a different PCIe* socket from the motherboard; if another PCIe socket works, refer to the motherboard manufacturer.
• Start with the minimal hardware in your system, such as power supply, one DIMM of memory.
• Clear the CMOS (complementary metal-oxide-semiconductor). Review instructions on how to clear the CMOS.
• If there are no lights on the motherboard, try to use a different working motherboard if you have one.

If this a new processor, or new DRAM, ensure they are compatible with the motherboard.

• If you have a new processor, make sure it's compatible with the motherboard. Refer to How to Find Compatible Motherboards for your CPU using the Intel® Product Compatibility Tool.
• The DRAM should also be compatible. Refer to your motherboard manufacturer's site and the product specification page (ARK) for the CPU to check memory compatibility.

Ensure the processor is installed properly.

• Check if the processor installed properly.
• Check if you have properly applied thermal paste.

Ensure the fan heatsink (cooler) is installed properly.

• Check if the fan heatsink is installed properly.

Ensure DRAM is seated properly.

• Start with one memory stick and insert it into the first channel. Refer to the motherboard manual for the proper memory location.
• Refer to How to Install Two DRAM Memory Modules.
• Refer to How to Install Four DRAM Memory Modules.

Other tips to consider:

• Try to use another working processor if you have. For swap testing scenarios and recommendations, you can visit How to Troubleshoot an Issue by Swapping between Processors.
• Check for visibly bent or broken pins on the motherboard. Physical damage may affect optimum functionality of the processor.
• Check if the front panel header connector is firmly plugged into the board.
• Check cable connections for monitor, power supply, and fans.
• Check the monitor for video input selection: VGA, DVI, HDMI, or USB-C.

Best regards,

Jose B.

Intel Customer Support Technician

[Sebastian6]

Bonjour,

La carte mere est une GIGABYTE B760M GAMING X AX DDR4.

Les 2 barrettes RAM sont des CORSAIR VENGEANCE LPX SERIES LOW PROFILE 16 GO (2×8 GO) DDR4 3200 MHZ CL16.
Elles sont placés des les slotes A2 et B2.

[Jose_Intel]

Hello Sebastian6

Thank you for reply.

Could you please confirm if the steps were followed?

Best regards,

Jose B.

Intel Customer Support Technician

[Sebastian6]

Bonjour,

Il n'y a qu'un seul socket PCIE sur la carte mere.

La DRAM est compatible avec la carte mere.
Elle est correctement installée.

Le processeur et la pate thermique sont correctement installés.

Je n'ai pas d'autre processeur pour tester.

Merci pour ces reponses.

[Jose_Intel]

Hello Sebastian6

Thank you for the confirmation.

We are sorry to hear that after the troubleshooting, the issue persisted. This time we would like to recommend you process the RMA with us, after verifying that your warranty is still active here, directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are the pages where you can look up contact information, including local/country phone numbers, by geography: 

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR 

I will send some information privately. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.   

Best regards,

Jose B.

Intel Customer Support Technician