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Device Manager Error: Intel Management Engine Interface

woosh4123
Beginner
1,051 Views

If I am using the wrong Board, Please tell me which Board I should use for this question.

**********************

On my computer WIN 10 PC Device Manager, I see a yellow “Caution” flag next to Intel Management Engine Interface #1 device.

  • If I click on the properties section, I see the following statement:
  • “Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)”
  • The device has firmware version: 14.5.12.1111
  • The driver is section shows 21181100.0.1078
  • If I say check for driver update, I am told I am using the most up to date version.
  • If I run the Intel Driver & Support Assistant, I get the message: “Your Intel drivers and software are up to date.”

Question (1): Shall I uninstall this device and hope upon rebooting the yellow “Caution” flag will disappear.

Question (2): Should I disable the device and hope my computer will never ‘miss’ it?

 

Thanks!

 

0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
1,036 Views

Disabling the device can have consequences for features supported (like DRM), so I do not recommend that. What I do recommend is that you uninstall this device, choosing to delete all related software, and then reboot. I would next download the latest Intel Management Engine driver package for your processor/chipset from the Intel Download Center (we can point you to right package if you identify your processor/chipset) and then install it.

...S

woosh4123
Beginner
1,030 Views

Dear N Scott Pearson,

Thanks for your prompt reply.

Please do not confuse me with someone who knows very much about the inner workings of my computer. I will attempt to provide you what I think may be answers to your professional response.  I hope this info is useful to you - it comes from a software called “Speccy” installed on my computer:

Motherboard

            Manufacturer Micro-Star International Co. Ltd.

            Model  H410M PRO-C (MS-7D01) (U3E1)

            Version            1.0

            Chipset Vendor           Intel

            Chipset Model Comet Lake

            Chipset Revision          05

            Southbridge Vendor    Intel

            Southbridge Model     IDA3DA

            Southbridge Revision  00

BIOS    Brand:  American Megatrends Inc.        Version 1.10           Date 9/29/2020

CPU                           Intel Core i7 10700K

                                    Cores   8

                                    Threads           16

                                    Name  Intel Core i7 10700K

                                    Code Name     Comet Lake

                                    Package           Socket 1200 LGA

                                    Technology      14nm

                                    Specification   Intel Core i7-10700K CPU @ 3.80GHz

                                    Family 6

                                    Extended Family         6

                                    Model  5

                                    Extended Model         A5

                                    Stepping          5

                                    Revision           Q0

                                    Instructions: MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3

                                    Virtualization  Supported, Enabled

                                    Hyperthreading           Supported, Enabled

                                    Bus Speed        99.8 MHz

                                    Stock Core Speed        3800 MHz

                                    Stock Bus Speed          100 MHz

                                    Average Temperature 30 °C

 I think you suggested removing this highlighted error flagged device:

woosh4123_0-1632615641135.png

And any software associated with it. Do you mean this driver associated with the device?

                      heci.inf_amd64_778912adccf3cb\x64\TeeDriverW10x64.sys

I do not know of any other software that might be associated with this device.

And, yes, please - I would need you to point me to right package for me to download.

woosh4123_1-1632615641137.png

Thanks ever so much for your insights and guidance. I must however, log off my computer for the night. (It is about 8:30 pm on Saturday 25 September. Please be assured I will read and comply with any advice you send – but tomorrow is the soonest I can “Log On” to my computer again.

 

Have a pleasant evening and a fun, safe Sunday!

 

Bill

n_scott_pearson
Super User Retired Employee
1,014 Views

That's more than enough information.

A version of the ME driver installation package for 10th gen processors/400 Series chipsets can be found here: https://www.intel.com/content/www/us/en/download/19488. Simply extract the contents of the ZIP file and run the MEISetup.exe.

...S

 

 

woosh4123
Beginner
990 Views

Did as you suggested and can happily report that after rebooting and checking the Device Manager I now see no yellow triangle warning!

Yay!

Also re-ran the Intel Driver & Support Assistant, and got the message: “Your Intel drivers and software are up to date.”

Yay!!!

Thanks very much for you help: What I feared to be a nightmare with your assistance turned out to be a walk in the park!

Yay!!!!

Bill

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