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Dear Sir or Madam
After upgrading to 1400K from a 12100F, device manager displayed these devices with question marks and exclamation marks. The OTA1 and the Spp1 are related to the tp-link bluetooth dongle I have installed. If I unplug it or disable the device they disappear. The PCI Data Acquisition and Signal Processing Controller comes with an exclamation mark and I cannot do anything about it. I installed all drivers the motherboard manufacturer suggests and it persists even after formatting the computer with a clean install.
Do you have any suggestions?
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The version of the Intel Chipset driver posted by Leon did not solve the problem but the version in MSI's website did the trick. I tried it in the past with no results, however this time it worked. Thanks all for the feedback.
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RaptorLake, Thank you for posting in the Intel® Communities Support.
We will be more than glad to assist you with this matter.
In order for us to provide the most accurate assistance on this scenario, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Any questions please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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There you go... Thanks in advance.
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RaptorLake, You are very welcome. Thank you very much for sharing the SSU document.
Based on the information shown in the SSU report, we can confirm that all the components are properly installed and recognized by the system. Also that the Intel® 14600K processor is fully compatible with the MAG B660M MORTAR DDR4 (MS-7D42):
https://www.msi.com/Motherboard/MAG-B660M-MORTAR-DDR4/support#cpu
We also found that the BIOS version currently installed on your device is from 02/11/2023, and there is a newer BIOS version available which is 7D42v1F from 11/06/2023:
https://www.msi.com/Motherboard/MAG-B660M-MORTAR-DDR4/support#bios
In order to try to fix this problem, please get in contact directly with MSI Support for them to provide the instructions on how to update the BIOS to the latest version since the processor not only has to be fully compatible with the board itself but also with its BIOS version as well:
Regards,
Albert R.
Intel Customer Support Technician
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My system runs the latest BIOS version, the 1F as you stated. Trying different BIOS versions did not seem to fix the problem.
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Hi @RaptorLake
The SSU report shows that the chipset on your motherboard is not recognised. In order to fix this, you need to download the Intel Chipset Software and install it using the following procedure:
1. Download the Intel Chipset Software zip and extract it on your drive.
2. Open Administrative Command prompt and browse to the directory where you have previously extracted the Intel Chipset Software.
3. Copy to the Command Prompt the following command: setupchipset -overall and click enter.
4. Reboot your computer and check.
Leon
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The version of the Intel Chipset driver posted by Leon did not solve the problem but the version in MSI's website did the trick. I tried it in the past with no results, however this time it worked. Thanks all for the feedback.
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BTW, the link I gave you in my post was to download from MSI site.
Leon
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Can you please provide the exact link?
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You have in in my post, but here it is again: https://download.msi.com/dvr_exe/mb/intel_chipset_adl_rpl.zip
Leon
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Stop correcting me please. I appreciate that you are trying to help but when I said I want the correct link I meant a link to the webpage. your link directly starts a download of the file. The exact version that solved the problem is the one on the link below and it's name is different than the link you provided.
Here it is. https://www.msi.com/Motherboard/MAG-B660M-MORTAR-DDR4/support#driver
I chose windows 10 instead of 11 since it is my operating system.

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