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Direct X and Excel 3D Maps Problem

HelpMe2
Beginner
3,556 Views

All of our HP Elitebooks starting with Gen 5's have this same problem.  Excel 3D Maps no longer works related to Direct X and according to Intel they had to break it because of a vulnerability they found.  Their fix for that was to break Direct X.  I have been trying to find drivers for my Processor and Video that are before this patch but have been unable to.  Does anyone know which drivers I need for the following hardware and where I can find them?

 

Processor: Intel Core i5-8250U 1.6GHz

Video: Intel UHD Graphics 620

 

Article related to this direct x problem: https://www.intel.com/content/www/us/en/support/articles/000057520/graphics.html

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Steven_Intel
Moderator
3,521 Views


Hello HelpMe2,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Graphics, I will be glad to assist you.


The article DirectX 12 Applications No Longer Working on 4th Generation Intel® Processor Graphics (https://www.intel.com/content/www/us/en/support/articles/000057520/graphics.html) applies only for the 4th generation processors/graphics described in it.


The only graphics drivers available to download for Intel® UHD Graphics 620 can be found here: https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html or you may want to search the graphics drivers provided by the laptop/device manufacturer.


Let me know if you have any concerns.


Best regards,


Steven G.

Intel Customer Support Technician.


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HelpMe2
Beginner
3,498 Views

Unfortunately, that doesn't give me much to go on.  I wouldn't have reached out on this forum if I hadn't already scoured the internet looking for a solution and tried all the latest drivers I could find and several computers.  I tried this same thing on a brand new HP ZBook with Office 365 and got the same results.  I don't understand why Microsoft hasn't come up with a fix by now, but seeing as Intel is the underlying cause I would think they would do something about it.

 

I don't know exactly what gen my processor is, but Intel's DirectX 12 problem applies.

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Steven_Intel
Moderator
3,475 Views

Thank you for your response.


By any chance, could you please provide a video/image showing the issue?


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
3,422 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Hugo_Intel
Employee
3,397 Views

Hello HelpMe2

    

We understand you have opened a web portal support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case you have further questions, please open a new thread. 

  

Thanks for your understanding.  

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician 


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