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Discontinued/Removed software: NUC Software Studio for Gaming Laptops

oakosb
Novice
1,465 Views

Hi!
I've reinstalled Windows recently, and when trying to download drivers/software I ran into an issue:

Intel® NUC Software Studio for Gaming Laptops, an app for switching between performance/balanced/energy saving mode, controlling fan speeds, enabling benchmark mode to squeeze a little more performance out of it, changing keyboard rbg color/brightness, limiting how much the battery can be charged etc...
was not only discontinued, but completely removed from Intel's webiste, the only place I can even find mentions of it is the Wayback Machine 

Can this software be reuploaded, or an alternative be provided?

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14 Replies
BrianT_Intel
Moderator
1,407 Views

Hi oakosb,


Greetings from Intel Customer Support.


I understand that you are looking for the installer of the Intel® NUC Software Studio for Gaming Laptops. Please allow me to check what else I could be of help.


In order for me to assist you with this, I would like to set your expectations by saying that I will be asking you a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:

 

1. For the record, were you able to use the Intel NUC Software Studio before on your system?

2. What is the exact Intel NUC you are using?

3. May I know the link where you first to find out that the installer is missing from our website?


I will be waiting for your response.


oakosb
Novice
1,398 Views

Hi, thanks for the quick response!
1. Yes, the software was perfectly usable, the only bug I found was that after a certain GPU driver version it was no longer able to monitor GPU temps and just returned N/A, all other functionality was working as intended.
2. My laptop is a  NUC X15 LAPAC71H.
3. The link was the downloads section on Intel's website for my laptop, previously it had more software as seen on the Web Archive .

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n_scott_pearson
Super User
1,366 Views

I have attached the package. Good thing I archived it myself; it appears that Intel blocked it from being accessed by the Internet Archive and thus it was not available via the Wayback Machine (pretty slimy move, I might add).

Hope this helps,

...S

oakosb
Novice
1,346 Views

Thank you for sharing, Scott!
Unfortunately, these are just prerequisites/drivers needed to run software studio, not the application itself, though since you have these archived, maybe you also have the app & could share it? It was specifically called "NUC Software Studio for Gaming Laptops"
Edit: Nevermind, someone uploaded it to the Web Archive after all.
And pretty slimy, yeah so either way, I want an official resolution to this. This is a laptop from late 2022, while I somewhat understand the software no longer being maintained, considering NUC got sold off to ASUS, this laptop is still on sale in a few places, so essential software for it being made inaccessible, in my option is unacceptable.

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n_scott_pearson
Super User
1,283 Views
Actually, I thought that it was automatically installed from the MS app store. You install the related driver/service packages and reboot and it should appear.
...S
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oakosb
Novice
1,276 Views

This isn't, and as far as I can tell never was on the MS app store, that one just gives me a dead link that isn't even archived, telling me to download the gaming laptop version.
MS store version:
nssl.png
archive org version:
nssgl.png
edit: also, this one doesn't need the drivers etc... the service pack is redundant, and uniwill literally breaks it, I had to uninstall that one, because it broke it, this one has it's own version of both built in.

oakosb_0-1734477563899.png

 

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东哥
Beginner
1,151 Views

give me your email

3d11ae57-d253-4a2b-9567-01cf16f1c96a.png

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n_scott_pearson
Super User
1,104 Views

Better that you correspond using the Private Messaging system to communicate. This prevents having to share email addresses here in the public forum where it can be picked up and used for the nefarious.

...S

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BrianT_Intel
Moderator
962 Views

Hi oakosb,


I would like to know if you were able to get the Intel NUC Software Studio application for your laptop.


I will be waiting for your response.


Regards,

Brian T.

Intel Customer Support Technician


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oakosb
Novice
958 Views

Yes, but it is not available on official sources, which should not be the case for a laptop so recent, it's still being sold by resellers.

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BrianT_Intel
Moderator
952 Views

Hi oakosb,

 

Thank you for your prompt response.

 

I am going to check internally if I can possibly get a copy of the application. Nonetheless, I can assure you that I will get back to you on this matter for any update.

 

Once again, thank you for your kind understanding and patience in this situation.

 

Regards.

Brian T.

Intel Customer Support Technician

 

 

BrianT_Intel
Moderator
779 Views

Thank you for patiently waiting.


I've checked internally, and it appears that we don't have a copy of the software as well. With that being said, you may find the product notification regarding the Intel NUC Software Studio for Gaming at this link: https://www.intel.com/content/www/us/en/support/articles/000090064/intel-nuc/intel-nuc-laptop-kits.html


I sincerely apologize for not providing the expected answer you were seeking. However, I genuinely hope that you can accept and understand our position. Once again, I want to extend my gratitude for reaching out to Intel Customer Support. 


If you ever need assistance with your Intel products or devices in the future, please feel free to contact us, and we'll be more than happy to assist you!


Regards,

Brian T.

Intel Customer Support Technician


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Xhurma
Beginner
688 Views

Dear Brian
I am writing to express my disappointment with the level of customer service and support provided. The NUC Software Studio for Gaming Laptops was the only way to adjust the equalizer for the LAPAC71G laptop. Since the release of the laptop, only two years have passed, and yet you have already removed this essential software. Without it, the device loses significant consumer functionality.

Previously, the software was available at the following link:
https://www.intel.com/content/www/us/en/download/764675/intel-nuc-software-studio-for-gaming-laptops.html?wapkw=nuc
However, this link now redirects to a general support page.

This issue is critical, as the lack of this software severely impacts the usability of the product. It also raises grounds for legal action, given that the product no longer meets its advertised capabilities.

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Dirk_Salewski
Beginner
81 Views

Hi there,

 

please take a look at Steves solution: community.intel.com/t5/Processors/Solved-Microsoft-Store-fails-to-install-Intel-NUC-Software/m-p/1665405#M81582

 

That solved the problem instantly for me.

 

Regards

 

Dirk

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