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Beginner
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Does it support Intel Virtualization Technology?

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Hi,

We bought a Dell PowerEdge Rack server together with an Intel E5-2420 CPU a while ago.

The vendor told me that this CPU would support Hardware assisted Virtualization.

Now as we only have one server (MS 2012 standard) we needed the virtualization in order for us to install Remote Desktop on a virtulized server not running the Active Directory.

But when trying to install the virtualized server I get an error saying that my CPU does not support Hardware assisted Virtualization?!?

Now.. why is that?

The CPU spec. says it does:

Yet running the "Intel Processor Identification Utility" I get another picture:

I did enable the feature in the BIOS but I still get this limitation? I do have the latest version.

I understand that this could be a BIOS issue and not related to the CPU but I have exhausted all options at this point.

Any help is welcome.

The issue related to the following: https://communities.vmware.com/docs/DOC-8978 Trouble-shooting Intel VT-x Issues |VMware Communities

I am even ready to upgrade our CPU if needed and call it erroneous hardware or that this batch of CPU have a defect etc.

At the moment have a working solution for the Remote Desktop on the same server but this is not the "best pratice".

Thanks.

BR

Thomas

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Community Manager
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Hi kdy: Thank you very much for contacting the Intel® Processors communities. We will do our best to try to provide the information you are looking for.

 

 

In regard to your inquiry, yes, the processor does support the Intel® Virtualization Technology, as you can confirm on the following link:

 

https://www.intel.com/content/www/us/en/processors/xeon/xeon-e5-2400-vol-1-datasheet.html https://www.intel.com/content/www/us/en/processors/xeon/xeon-e5-2400-vol-1-datasheet.html

 

 

Also, the fact that you can enable and disable the feature in the BIOS it means the processor supports it.

 

 

At this point the best thing to do will be to get in contact with Dell directly to confirm if there is anything else that you need to do on the BIOS to activate the feature:

 

http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Community Manager
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Hi kdy: Thank you very much for contacting the Intel® Processors communities. We will do our best to try to provide the information you are looking for.

 

 

In regard to your inquiry, yes, the processor does support the Intel® Virtualization Technology, as you can confirm on the following link:

 

https://www.intel.com/content/www/us/en/processors/xeon/xeon-e5-2400-vol-1-datasheet.html https://www.intel.com/content/www/us/en/processors/xeon/xeon-e5-2400-vol-1-datasheet.html

 

 

Also, the fact that you can enable and disable the feature in the BIOS it means the processor supports it.

 

 

At this point the best thing to do will be to get in contact with Dell directly to confirm if there is anything else that you need to do on the BIOS to activate the feature:

 

http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic http://www.dell.com/support/incidents-online/us/en/04/contactus/dynamic

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

View solution in original post

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Beginner
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Hi Alberto,

i did try this but I will try once more and let you know.

Thank you for your quick reply.

BR

Thomas

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Highlighted
Community Manager
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Hi kdy: Perfect, take your time and once you get the chance please provide the results.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Community Manager
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kdy: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Beginner
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I think you should perform a Bios Update. The Bios must be outdated. You can get one from the Dell website.

Once the Bios is updated you can enable Intel Virtualization technology by taking help from this guide:-

http://www.howali.com/2017/05/enable-disable-intel-virtualization-technology-in-bios-uefi.html https://www.howali.com/2017/05/enable-disable-intel-virtualization-technology-in-bios-uefi.html

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