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The Driver and Support Assistant tells me "Sorry, something went wrong while trying to scan". I've tried it multiple days; no difference.
System specs
Core i3-3110M 2.4 ghz
ram 4 GB
Win 10 Home ( v 21H1 )
build 19043.1526
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Hello randallw,
Thank you for the information provided, in this case, please try the following:
1. Clear the browser cache and close the browser.
2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA)
If this doesn't result in the Intel® DSA scan working correctly, try the following:
1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
2. Download and install the latest Intel® DSA version
Some additional steps that can be taken if the Intel® DSA scan still isn't working correctly:
1. Ensure the Intel® DSA Service shows a status of Running.
a. In Windows Search, type Services and scroll to find Intel(R) Driver & Support Assistant.
b. Confirm the Status shows Running; start the service if necessary by right-clicking.
2. Check to see if any Windows* updates are pending.
3. Restart the system.
Regards,
Josue O.
Intel Customer Support Technician
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Hello randallw,
Thank you for posting on the Intel
- Was it working before?
- When did the issue start happening?
- Were any changes made recently to the system?
- Browser being used.
- Browser version.
Regards,
Josue O.
Intel Customer Support Technician
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I installed the utility recently ( less than two weeks ago ). All attempts failed to make it work.
No updates to Windows have been done recently as far as I know.
I am using Firefox 97.0.1
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Hello randallw,
Thank you for the information provided, in this case, please try the following:
1. Clear the browser cache and close the browser.
2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA)
If this doesn't result in the Intel® DSA scan working correctly, try the following:
1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
2. Download and install the latest Intel® DSA version
Some additional steps that can be taken if the Intel® DSA scan still isn't working correctly:
1. Ensure the Intel® DSA Service shows a status of Running.
a. In Windows Search, type Services and scroll to find Intel(R) Driver & Support Assistant.
b. Confirm the Status shows Running; start the service if necessary by right-clicking.
2. Check to see if any Windows* updates are pending.
3. Restart the system.
Regards,
Josue O.
Intel Customer Support Technician
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Intel® Driver & Support Assistant will not work on all Windows 10 browsers. Try Chrome or Edge.
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Hello randallw,
Were you able to check the previous post?
Let us know if you still need assistance.
Regards,
Josue O.
Intel Customer Support Technician
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Clearing the cache got the utility working. Thank you.
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Hello randallw,
I am glad to hear that the issue is now solved and everything is working fine.
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Regards,
Josue O.
Intel Customer Support Technician

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