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Driver and Support Assistant gives error message "Sorry, something went wrong while trying to scan"

randallw
Beginner
1,336 Views

The Driver and Support Assistant tells me "Sorry, something went wrong while trying to scan".  I've tried it multiple days; no difference.

 

System specs

Core i3-3110M 2.4 ghz

ram 4 GB

Win 10 Home ( v 21H1 )

build 19043.1526

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1 Solution
JosueO_Intel
Moderator
1,312 Views

Hello randallw,


Thank you for the information provided, in this case, please try the following:


1. Clear the browser cache and close the browser.

2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA)


If this doesn't result in the Intel® DSA scan working correctly, try the following:


1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

2. Download and install the latest Intel® DSA version


Some additional steps that can be taken if the Intel® DSA scan still isn't working correctly:


1. Ensure the Intel® DSA Service shows a status of Running.

a. In Windows Search, type Services and scroll to find Intel(R) Driver & Support Assistant.

b. Confirm the Status shows Running; start the service if necessary by right-clicking.

2. Check to see if any Windows* updates are pending.

3. Restart the system.


Regards, 


Josue O.  

Intel Customer Support Technician



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7 Replies
JosueO_Intel
Moderator
1,326 Views

Hello randallw,


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before?
  2. When did the issue start happening?
  3. Were any changes made recently to the system?
  4. Browser being used.
  5. Browser version. 



Regards, 


Josue O.  

Intel Customer Support Technician



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randallw
Beginner
1,312 Views

I installed the utility recently ( less than two weeks ago ).  All attempts failed to make it work.

No updates to Windows have been done recently as far as I know.

I am using Firefox 97.0.1

 

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JosueO_Intel
Moderator
1,313 Views

Hello randallw,


Thank you for the information provided, in this case, please try the following:


1. Clear the browser cache and close the browser.

2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA)


If this doesn't result in the Intel® DSA scan working correctly, try the following:


1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

2. Download and install the latest Intel® DSA version


Some additional steps that can be taken if the Intel® DSA scan still isn't working correctly:


1. Ensure the Intel® DSA Service shows a status of Running.

a. In Windows Search, type Services and scroll to find Intel(R) Driver & Support Assistant.

b. Confirm the Status shows Running; start the service if necessary by right-clicking.

2. Check to see if any Windows* updates are pending.

3. Restart the system.


Regards, 


Josue O.  

Intel Customer Support Technician



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pacific_voyager
Beginner
1,004 Views

Intel® Driver & Support Assistant will not work on all Windows 10 browsers.  Try Chrome or Edge.

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JosueO_Intel
Moderator
1,301 Views

Hello randallw,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



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randallw
Beginner
1,293 Views

Clearing the cache got the utility working.  Thank you.

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JosueO_Intel
Moderator
1,290 Views

Hello randallw,


I am glad to hear that the issue is now solved and everything is working fine. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards, 


Josue O.  

Intel Customer Support Technician



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