Dual Intel Xeon E5-2630 v2 @ 2.60ghz with boot problems and math fail.

[HJens2]

I have a system with 2x Intel Xeon E5-2630 v2 @ 2.60ghz processors, and have recently experienced a lot of problems with booting up the system.

I have downloaded, installed, ran and then uninstalled, re-downloaded, re-installed and re-run the Processor Diganostic tool and all points pass EXCEPT for Math which fails for both processors. See the full diagnostic report below and attached file.

The machine operates seemingly normal once it boots, but requires 2 - 3 attempts to boot and is very unpredictable in its power up sequence. 

Is there a fix for this or do I need to replace my CPUs? 

Here is a snippet of the error message:

CPU2

Parallel_Math_E5 Test

Module Version: 1.0.0.9

Start Time: 18.02.2019 16.17.11

Test Result - FAIL

Module cache.exe Completed - Pass

Module MMXSSE.exe Completed - Pass

Module IMC.exe Completed - Fail

Module FMA3.exe Completed - Pass

[SergioS_Intel]

Hello HJens2, In order to better assist you please help us providing more additional information: Are you getting an error message during the boot process? What is the model of your server board? Please provide more information in regards your system configuration(memory part number, video card, etc) What troubleshooting steps have you tried in order to fix this issue? Have you tried testing different components? What operating system are you running? Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation booting problems with Intel Xeon E5-2630 v2 processors

[HJens2]

Hello,

Thanks for the reply.

I get no error messages in Bios or OS during boot up, but the Qcode display on my motherboard gives a error code 55 - which translates to "cpu error."

My board is an Asus Z9 PE-D8 WS, and I am running Windows 10 in the latest update of 1809.

I have 48gb of installed memory, Kingston.... however, I discovered just now that when trying to lookup memory information in task manager - performance, the system registers the correct amount of memory, but is unable to determine speed and type, could this be memory related instead of CPU related problem?

Originally, my system had two installed video cards, a EVGA Hybrid GeForce 1080Ti and one PNY Quadro K4000, however, if both cards are present, the system does not boot, if either one is present it boots, albeit still with the symptoms as above. The video cards was installed so that one card was connected to CPU1 and the other to CPU2, as per instructions from the motherboard manual.

I have tried testing different video cards and get the same result, I have aquired a new (old) set of CPUs and will test this when they arrive.

[SergioS_Intel]

Hello HJens2, We appreciate your reply, in order to determine that the issue is related with the processor, you can test your system with different memory, additionally, you can test your system with one memory module at the time and check if you still get the same error message. Please let us know if you are still getting the same error with new processor. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[SergioS_Intel]

Hello HJens2, I am following up your question and would like to know if you need more assistance Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[SergioS_Intel]

Hello HJens2, I am following up your issue and would like to know if you need more help. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[RAria5]

Hola Sergio,

Yo tengo el mismo problema, he adquirido un sistema con doble procesador Xeon E5-2689 y no logro que supere las pruebas

este es el log de la herramienta, agradecería de su ayuda.

--- IPDT64 - Revision: 4.1.3.35

--- IPDT64 - Start Time: 26/8/2019 23:09:13

CPU1

Genuine Intel CPU Test

Module Version: 1.0.16.64b.W

Start Time: Mon Aug 26 23:09:13 2019

Test Result - PASS 

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Mon Aug 26 23:09:13 2019

Total Time: seconds: 0

--------------------------------------------------------------------

CPU2

Genuine Intel CPU Test

Module Version: 1.0.16.64b.W

Start Time: Mon Aug 26 23:09:13 2019

Test Result - PASS 

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Mon Aug 26 23:09:13 2019

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.20.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - PASS 

Expected: Intel(R) Xeon(R) CPU @ 

Detected: Intel(R) Xeon(R) CPU E5-2689 0 @ 2.60GHz

Intel(R) Xeon(R) processor detected..!!..

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

--------------------------------------------------------------------

CPU2

CPU Brand String Test

Module Version: 1.0.20.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - PASS 

Expected: Intel(R) Xeon(R) CPU @ 

Detected: Intel(R) Xeon(R) CPU E5-2689 0 @ 2.60GHz

Intel(R) Xeon(R) processor detected..!!..

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Parallel_Math_E5 Test

Module Version: 1.0.0.9

Start Time: 26/8/2019 23:09:14

Test Result - FAIL

Module cache.exe Completed - Pass

Module MMXSSE.exe Completed - Pass

Module IMC.exe Completed - Fail

Module FMA3.exe Completed - Pass

Cache Test

Module Version: 1.0.16.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - PASS

 --- Reading Cache Size ---  

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 20480

Cache Size Test Passed!!!

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

MMXSSE Test

Module Version: 1.0.22.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

 --- Determining MMX - SSE capabilities --- 

..MMX is supported on this CPU..

..SSE is supported on this CPU..

..SSE2 is supported on this CPU..

..SSE3 is supported on this CPU..

..SSSE3 is supported on this CPU..

..SSE4.1 is supported on this CPU..

..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

IMC Test

Module Version: 1.0.15.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - FAIL

--- Reading Memory Size --- 

Unable to retrieve memory size. 

-- - Memory Size Test Fail!!!-- - 

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

FMA3 Test

Module Version: 1.0.19.1.64b.W

Start Time: Mon Aug 26 23:09:14 2019

Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

 --- CPU Features Detection --- 

..FMA3 is NOT supported by this CPU..

..FMA3 is supported by this Operating System..

FMA3 Test - Not Tested

End Time: Mon Aug 26 23:09:14 2019

Total Time: seconds: 0

Parallel_Math_E5

End Time: 26/8/2019 23:09:15

--------------------------------------------------------------------

System Information

------------------

Processor Name:    Intel(R) Xeon(R) CPU E5-2689 0 @ 2.60GHz

Processor Information: Family 6 Model 45 Stepping 7

Number of Physical Cores: 16

Number of Logical Cores: 32

Operating System: Microsoft Windows 10 Pro for Workstations 64 bits

Graphics Information: AMD Radeon R9 200 Series

--------------------------------------------------------------------

--- IPDT64 - End Time: 26/8/2019 23:09:15

--- IPDT64 - Result: Fail

--------------------------------------------------------------------