Processors
Intel® Processors, Tools, and Utilities
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Every time when i start up my desktop i've got the next message "Communication with service process failed. Tray cannot start.

RAken
Beginner
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Since a few days i've got the above message. How can i solve this problem?

Richard

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7 Replies
n_scott_pearson
Super User
606 Views

What are you talking about? Describe your desktop system and the OS/drivers/software versions installed. Do you know what feature is generating this message?

...S

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AlHill
Super User
606 Views

I think he might be talking about IDSA.

If so, just uninstall the IDSA.

Doc

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RAken
Beginner
606 Views

I do not know what IDSA is.

Aand if it is IDSA, do you think that my problem will be solved if IDSA will be uninstalled?

How can i unstall IDSA.

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AlHill
Super User
606 Views

IDSA is the https://www.intel.com/content/www/us/en/support/detect.html Intel® Driver & Support Assistant

If you installed this to check for driver updates, it could be causing a problem. I have seen what you describe before, and that was the cause.

If you did install it, uninstall it and uninstall anything related to Intel customer experience/improvement program. Then reboot your machine.

To uninstall it, look in the control panel under "programs and features"

Doc

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RAken
Beginner
606 Views

Thanks for your reply and advise.

I've uninstall the IDSA and the problem has been solved.

Thanks for your help/assistance.

Regards

Richard

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AlHill
Super User
606 Views

Glad the problem is solved. The IDSA is a work in progress, so problems like this are likely fixed in later versions.

Doc

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RAken
Beginner
606 Views

Just back from Italy i saw your reply to the problem i have.

What are you talking about? If i knew that i will not asked for any assistance.

Discribe your destop system & OS:

Processor: Intel(R) Core(TM) i5-4570 CPU 320GHz

RAM: 4GB

Type of system: 64bits o.s. /x64 bases processor

Windows 10 Home 1709

Do you know what feature is generating this message: I do not know that's why asked for any help.

Regards

Richard

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