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arkalos
Beginner
349 Views

Extreme Tuning Utility can not start after it is updated

Hi all,

 

Recently XTU notified me that a new version is available.

After i installed the update and restarted the system, XTU can no

longer start:

2019-11-06_003408.png

 

What this means and what can i do to fix it?

 

Here are some basic details for my system:

- Dell laptop, Precision M6800.

- CPU: Intel(R) Core(TM) i7-4940MX.

- RAM: 16GB.

- Storage: 2 SSDs, 1 HDD.

- OS: Windows 7 Pro 64b.

 

Thanks in advance for any help.

George

 

0 Kudos
5 Replies
AlHill
Super User
82 Views

XTU is only supported on Windows 10 64-bit.

https://downloadmirror.intel.com/24075/eng/XTU-6.5.1.360-MR-ReleaseNotes.pdf

 

Doc

 

arkalos
Beginner
82 Views

Hi Al.Hill and thanks for response to my issue.

 

I didn't know that. I just saw the notification from within XTU about the new version.

So, this incident raises some questions..

Why XTU notified me since the newer version does not support my OS?

The update was that "blind", not be able to "see" where it is going to be installed?

 

Anyway, now how can i restore the previous version, which was working in my system flawlessly?

 

As i saw in its download page, only the latest version is available, which indeed is offered for

windows 10 only.

 

Andorra
Novice
82 Views

Hi,

 

I went through something similar and luckily I had older versions saved on my HD. I can e-mail them to you in case you´re interested (I have versions 6.5.1.321 and 6.5.1.355).

 

Cheers.

arkalos
Beginner
82 Views

Hi,

 

I certainly am interested to reinstall a working on win 7 version of XTU.

However, i don't know what was the version i had before i make the update.

Also, how to know if these versions you have are compatible with win 7? Have you tried them?

 

I expect a responsible answer from Intel on what is the latest version of XTU for win 7 and how

can i get it.

This issue is not occurred by my mistake, i just accepted the update after the notification by XTU.

How could i know this update will not work? And why the installer did not inform me about this

incompatibility instead to proceed, for only to destroy my previous working version?

 

Questions..........

 

The funny thing is that, as you can see in the image in my first post, XTU

prompts me to install the latest version, to solve my problem..!

 

AlHill
Super User
82 Views

XTU is only supported on Windows 10 64-bit, and old supported on X and K processors.

https://downloadmirror.intel.com/24075/eng/XTU-6.5.1.360-MR-ReleaseNotes.pdf

 

Doc

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