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Extreme Tuning Utility

白白开水
Beginner
671 Views

Hello, I have a problem with XTU software Ver. 7.10.0.65 error "Unable to start Intel(R) Extreme Tuning Utility because the driver are not presented. Install the latest version Intel(R) Extreme Tuning Utility from..."Tried to uninstall and reinstall the XTU software again, the issue remains.how can I solve that issue?

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Alberto_R_Intel
Moderator
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白白开水, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of your Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Was Intel® XTU working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
580 Views

Hello 白白开水, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
511 Views

Hello 白白开水, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician



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