FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

AW03 · ‎01-24-2024

OS Name ‏‏Microsoft Windows 11 Pro

Version 10.0.22621 Build 22621

Processor 13th Gen Intel(R) Core(TM) i7-13700KF, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. 1.90, 10/27/2023

BaseBoard Product PRO Z790-P WIFI DDR4 (MS-7E06)

NVIDIA GeForce RTX 3070 Ti

sdd Model WDS500G3X0C-00SJG0

2* 8gb corsair vengeance lpx ddr4

the pc has been freezing at random sometimes when gaming but other time when just being idle with only a web browser open

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffe50865b2d020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 562

    Key  : Analysis.Elapsed.mSec
    Value: 1464

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 46

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3881

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffe50865b2d020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20240124-1124.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

PROCESS_NAME:  smss.exe

STACK_TEXT:  
fffff604`45e9ee70 fffff806`06207107     : ffffe508`65b2d000 00000000`00000000 ffffe508`65b2d020 00000028`4b2ff618 : nt!LkmdTelCreateReport+0x1d4
fffff604`45e9f3b0 fffff806`06206ffe     : ffffe508`65b2d000 fffff604`45e9faa0 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b
fffff604`45e9f3f0 fffff806`0604ecc5     : 00000000`00000001 fffff604`45e9faa0 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a
fffff604`45e9f420 fffff806`05f4fdc1     : 00000000`00000000 00000000`00000000 00000000`00000001 fffff806`09dda22c : nt!WheaCrashDumpInitializationComplete+0x59
fffff604`45e9f450 fffff806`05c2bbe5     : ffffe508`65ff5080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x971
fffff604`45e9fa20 00007ffe`8dc92a84     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000028`4b2ff5b8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`8dc92a84


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner
---------

I've tried doing a clean boot after doing the intel processor diagnostic tool the freezes came back the freezes are at random times but usually after 1 freeze there are 1 or 2 more for the next reboots

AW03 · ‎01-24-2024

i also got this for the windbg dont know if its relevant

!errrec ffffe50865b2d020
===============================================================================
Common Platform Error Record @ ffffe50865b2d020
-------------------------------------------------------------------------------
Record Id     : 01da4ea70fb638d8
Severity      : Fatal (1)
Length        : 28896
Creator       : Microsoft
Notify Type   : BOOT Error Record
Timestamp     : 1/24/2024 9:23:59 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffe50865b2d0a0
Section       @ ffffe50865b2d2e0
Offset        : 704
Length        : 2592
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 1     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffe50865b2d0e8
Section       @ ffffe50865b2dd00
Offset        : 3296
Length        : 544
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 2     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffe50865b2d130
Section       @ ffffe50865b2df20
Offset        : 3840
Length        : 72
Flags         : 0x00000000
Severity      : Fatal

RamyerM_Intel · ‎01-29-2024

Thank you for reaching out to us about the freezing issue that you are experiencing. To further isolate why this is happening, please share the following information:

When did the issue started? Was it sudden or gradual?
Was the system working before?
Have you made any changes before the issue occurred? If you do, kindly please indicate if it is a software or a hardware change.
Did you overclock the processor?
Are you seeing any physical damage?
Please download and run our Intel® System Support Utility at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
1. After running it, you will be given an option to save the logs to a text file. Kindly please send it to us.

Ramyer M.

Intel Customer Support Technician

RamyerM_Intel · ‎02-02-2024

Hello AW03,

I am just following up about the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue.

Ramyer M.

Intel Customer Support Technician

RamyerM_Intel · ‎02-06-2024

Hello AW03,

As I have not heard a response from you , we will proceed in closing this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M.

Intel Customer Support Technician