Failed to launch PTAT background process

[vporchet]

I received an intel lunar lake devkit with an intel core ultra 7 258V.

the Intel(R)PowerAndThermalAnalysisTool came preinstalled, but it won't start because:

Failed to launch PTAT background process.

I don't have this issue with Intel(R) SystemScopeTool or Intel(R) ReadWriteTool for example.

My secure boot is disabled, and those 2 commands execute successfully:
bcdedit/set nointegritychecks on
bcdedit/set TESTSIGNING ON

I try running the exe as Admin.

In case that helps:

Log Name: Application
Source: Application Error
Date: 11/1/2024 5:20:43 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: MININT-2A58PR5\Administrator
Computer: MININT-2A58PR5
Description:
Faulting application name: PTATService.exe, version: 0.0.0.0, time stamp: 0x660a16dd
Faulting module name: PTATService.exe, version: 0.0.0.0, time stamp: 0x660a16dd
Exception code: 0xc0000005
Fault offset: 0x00000000005f457d
Faulting process id: 0x384C
Faulting application start time: 0x1DB2C7A002055DC
Faulting application path: C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe
Faulting module path: C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe
Report Id: 21b0eace-873d-4b52-aa40-57bfd9646f46
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-11-01T16:20:43.9517777Z" />
<EventRecordID>804</EventRecordID>
<Correlation />
<Execution ProcessID="17412" ThreadID="9748" />
<Channel>Application</Channel>
<Computer>MININT-2A58PR5</Computer>
<Security UserID="S-1-5-21-2111158861-4210346808-1557627116-500" />
</System>
<EventData>
<Data Name="AppName">PTATService.exe</Data>
<Data Name="AppVersion">0.0.0.0</Data>
<Data Name="AppTimeStamp">660a16dd</Data>
<Data Name="ModuleName">PTATService.exe</Data>
<Data Name="ModuleVersion">0.0.0.0</Data>
<Data Name="ModuleTimeStamp">660a16dd</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00000000005f457d</Data>
<Data Name="ProcessId">0x384c</Data>
<Data Name="ProcessCreationTime">0x1db2c7a002055dc</Data>
<Data Name="AppPath">C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe</Data>
<Data Name="ModulePath">C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe</Data>
<Data Name="IntegratorReportId">21b0eace-873d-4b52-aa40-57bfd9646f46</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks