Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12764 Discussions

Faulty 12700k thermal sensor? (temperatures too low)

rabithole1234
Beginner
481 Views

Recently purchased an i7 12700k and NH-D15S and have noticed that my idle temps are dropping as low as 14c...which should be impossible. The ambient temperature in my room is 20c right now, and the cores will occasionally drop to the minimum values seen here unknown

It has me wondering if these "load" temps are even accurate, as they seem pretty low too. I've been searching the internet for weeks to see if anyone else has this problem...but it seems i'm the only one. I have tested the CPU in two different motherboards (both ROG STRIX Z690-A) and the same issue persists. unknown

 

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9 Replies
Steven_Intel
Moderator
433 Views

Hello rabithole1234,


Thank you for posting on the Intel® communities.


In order to better assist you, please perform the following:



Please let us know of the outcome of all three.


Best regards,


Steven G.

Intel Customer Support Technician.


rabithole1234
Beginner
417 Views

Tried to fit everything in one screenshot. I've run Intel Processor Diagnostic before, but I have to turn "Stop testing on fail" for it to actually complete. I'm assuming "BrandString" and "CPUFreq" fail because the tool hasn't been updated for 12th generation processors yet. The temperatures appear similar in all applications and the BIOS. Package temperature is always taken from the hottest core. 

 

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rabithole1234
Beginner
419 Views

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This tool says the CPU doesn't support hyper threading for some reason, despite it being enabled. Package temperature seems to be the same in all software and the BIOS and it reflects the hottest core. 

Steven_Intel
Moderator
406 Views

Thank you for your response.


I would like to research about this, in order to do so, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


rabithole1234
Beginner
399 Views

Alrighty, attatched the summary. 

Steven_Intel
Moderator
376 Views

Thank you for your response.


I am going to work on this issue, and as soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
360 Views

Hello rabithole1234,


Based on our research, there seems to be no issues with your processor. If there is low workload, there will be low temperatures. As well, we cannot validate reports by third party tools.


Also, the Intel® Processor Diagnostic Tool does not support 12th generation processor yet, I apologize for the inconvenience.


Regarding Hyper Threading, when Intel® Processor Identification Utility version 6.7.24.0211 is run on Intel Alder Lake processors it shows Intel® Hyper-Threading Technology as disable or grayed-out because Intel Processor Identification Utility(ProcID) tool goes through a CPUID algorithm to detect cores, and it ends with the E-Cores and its supported features, hence Hyper Threading disabled and possibly other features.


Are you having any issues starting or running apps?


Best regards,


Steven G.

Intel Customer Support Technician.


DeividA_Intel
Moderator
343 Views

Hello rabithole1234,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


Steven_Intel
Moderator
323 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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