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Faulty E6850 within warranty but lost receipt - Help?

idata
Employee
1,671 Views

Hi there, I recently found out that my Core 2 Duo E6850 Processor had somehow developed a fault. My games were crashing within a few minutes of playing them, I couldn't even reload either Windows XP or Vista on my system and after spending a small fortune chopping and changing many parts I finally decided to change the CPU and now my system is running 100% solid. I thin the fault is on the first core as I ran a number of Prime95 tests on it and it always failed on the first worker window.

Now my problem is that I split up with my now ex partner and moved away and I have no receipt or original box for the CPU so how could I possibly go about getting an RMA for this? I cant even remember exactly when I bought it but I know it was in November 2007. Can anyone help as I am seriously out of pocket because of this and need something back from it.

Thanks in advance

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2 Replies
idata
Employee
501 Views

Hi there,

AS long is it within 3 years you should be fine, i believe Intel have their own was of telling if a product is in warranty or not. The best thing you can do is contact them:

Telephone numbers: http://support.intel.com/support/9089.htm

Live chat support: http://support.intel.com/support/feedback.htm

hope this helps

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idata
Employee
501 Views

Thanks for that. I gave them a ring today and I'm just sorting out getting an engineers report so I can send it back to them. Thanks for your help

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