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CMacO
Novice
1,409 Views

Frequent BSOD when playing games

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My newish computer BSODs a few times a day, and I can't quite figure out why.

When it happens, I make sure to blow the dust out of my computer, but that doesn't seem to help.

The Intel detector states:

Reference Number: 0388 3822 print save

Basic

Advanced

Intel System Identification Utility Reference Number: 0388 3822

Date Created: Friday, May 19, 2017 10:04:18 PM

BASIC

Collapse/Expand SYSTEM INFORMATION

Computer Manufacturer Gigabyte Technology Co., Ltd.

Computer Model Z170X-Ultra Gaming-CF

Operating System (O/S) Microsoft Windows 10 (build 15063), 64-bit

Operating System Build (O/S) 15063

Operating System (version) 10.0.15063

System RAM 16 GB

CD or DVD Device ASUS DRW-24F1ST b

System Hard Drive Overview

System Total Storage Size: 4.1 TB

Local Disk D:\ 3.6 TB

Used space: 2.2 TB

Free Space: 1.4 TB

Local Disk C:\ 446.7 GB

Used space: 47.2 GB

Free Space: 399.5 GB

Collapse/Expand GRAPHICS INFORMATION

Graphics Product [1] NVIDIA GeForce GTX 1070

Video Memory 8192 MB

Collapse/Expand MOTHERBOARD INFORMATION

Manufacturer not detected

Model Z170X-Ultra Gaming-CF

AA Number not detected

BIOS Vendor American Megatrends Inc.

BIOS Version American Megatrends Inc. F22

BIOS Release Date

System Memory 16 GB

Sound Card INSIGNIA USB MIC Device

Collapse/Expand PROCESSOR INFORMATION

Collapse/Expand WIRED NETWORKING INFORMATION

Wired Networking Product Intel(R) Ethernet Connection (2) I219-V

Driver Version 12.15.22.6

Collapse/Expand WIRELESS NETWORKING INFORMATION

Wireless Networking Product D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter

Driver Version 2023.43.914.2016

The BSODs are usually:

051817-15140-01.dmp2017-05-18 10:20:09 PM 0x0000010100000000`0000001800000000`00000000ffffc881`3cfe418000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-15140-01.dmp81515063529,1242017-05-18 10:22:21 PM 051817-10078-01.dmp2017-05-18 9:53:20 PM 0x0000010100000000`0000001800000000`00000000ffffbe01`3829b18000000000`00000002ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-10078-01.dmp81515063732,1242017-05-18 9:53:56 PM 051817-9609-01.dmp2017-05-18 4:45:36 PM 0x0000010100000000`0000001800000000`00000000ffff9700`583da18000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 <td bgcolor="# ...
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Accepted Solutions
CMacO
Novice
66 Views

I had forgotten to update this - downgrading the GTX 1070 graphics driver to an older version completely fixed the problem. Eventually, nvidia released a newer driver that did not have the BSOD problem. In the end, this was a nvidia bug, and not an intel one. Thank you.

View solution in original post

6 Replies
idata
Community Manager
66 Views

Hello Crius,

 

 

Thank you for contacting the Intel community.

 

 

When playing games are you using the Intel® HD Graphics or you are using the NVIDIA GeForce GTX 1070? According with the information you posted you have video card and when playing games you will be using the graphics from this video card and you will get better support from your graphics card manufacturer support group. You can get support here:

 

https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1070/ https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1070/

 

 

 

Best regards,

 

 

 

Ivan U.

 

TGrab1
New Contributor III
66 Views

This could be several things.

It could be something as simple as an out of date driver or it could be failing hardware (ram)

I would first try to remove all except one stick of ram and see if it BSOD again, if it does then try the other stick of ram (also by itself) and see if the problem continues. If the blue screens go away it means you have a failing stick of ram and you should replace it. If the problem continues on multiple sticks of ram it could be that multiple ram sticks are dyeing or that there is something else causing the issue.

Start by testing the ram as mentioned above.. this will be one of the easiest things to test for and determine.

CMacO
Novice
66 Views

I'm using the gtx 1070. I'll look into the graphics card if you think that's the problem, but the

https://msdn.microsoft.com/en-us/library/windows/hardware/ff557211%28v=vs.85%29.aspx Bug Check 0x101: CLOCK_WATCHDOG_TIMEOUT

seemed to be described as a processor problem. I may be misreading which processor it is since the graphics card must have a processor too.

CMacO
Novice
66 Views

After examining my video driver installation log, I have noted the constant BSODs started when I updated my GTX 1070 graphics driver to the newest version.

It seems the newest video driver for the GTX 1070 has a BSOD problem in it. I will try to find a way to downgrade the graphics driver software to an older version since 4 or 5 BSODs a day is unacceptable.

Or it could just be a coincidence that all my BSODs started happening soon after installing the newest video driver.

idata
Community Manager
66 Views

Thank you for the information Crius, if you are able to downgrade the driver please let me know how it goes. Also you should get some support here:

 

https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1070/ https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1070/

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Best wishes,

 

 

 

Ivan U.

 

CMacO
Novice
67 Views

I had forgotten to update this - downgrading the GTX 1070 graphics driver to an older version completely fixed the problem. Eventually, nvidia released a newer driver that did not have the BSOD problem. In the end, this was a nvidia bug, and not an intel one. Thank you.

View solution in original post