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idata
Community Manager
1,031 Views

Graphic Problem with I3 Clarkdale

Hello,

I have a problem with my Inten i3 Clarkdale processor. If I install the Intel Graphics Accelerator HD on my system (windows 7 64-bit), the system will not boot. I see the windows start logo and then the screens turns to a black screen. Nothing is working there. The only thing I can is turn off the pc.

I can boot in safe mode, but not in normal mode. If no driver is installed, the system runs with the default driver, but I get no black screen and windows boot normally.

My Mainboard is a ASUS P7H55-V. Asus support, says its not a problem with the mainboard, because the graphic-chip is on the cpu.

I need help for this issue.

Thanks.

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9 Replies
Salem_W_Intel1
Employee
86 Views

Hi!

If you've tried with the most current video driver currently available for your http://www.asus.com/product.aspx?P_ID=IOHPUCJzvbSMrUo0&content=specifications Asus* desktop board, at no avail, then, I'd next recommend running our Intel(R) Processor Diagnostic Tool:

http://www.intel.com/support/processors/sb/CS-031726.htm

idata
Community Manager
86 Views

Hello,

i cant run the diagnostic tool, because it is only available for 32-bit systems and it will not run on windows 7 x64.

I tried all current available driver from the intel download site, but all have the same problem.

 

If any Graphics Accelerator drvier is installed, windows will start and freezes in a black screen.

Please help me again. Is the iGPU component on my CPU broken?

Salem_W_Intel1
Employee
86 Views

Hi, again,

At this point, then, I'd recommend the following:

1. Back up your data and run a clean install of the Operating System, using the most current video driver.

2. If the problem continues, then, it may very well be hardware-based; thus, I'd next suggest either trying the CPU out on another, compatible, testing desktop board or having another one tried out on your Asus*.

idata
Community Manager
86 Views

Hi,

I have already tried this on a clean windows 7 x64 installation. I got a windows desktop and all is running. But if I install the graphics driver with the next reboot I got the black screen and windows will not start.

The second option will not work for me, because I have no other motherboard or a second i3 CPU here, it was my first build with the clarkdale concept.

After installing I can start the PC in safe mode, which will not load the graphics driver, and there I can deinstall the driver. After that I can boot Windows again, until it install the new graphics driver via update oder by myself.

Salem_W_Intel1
Employee
86 Views

Hi, again!

Have you tried installing the video driver manually from Device Manager, rebooted and tested?

Also, just to be 100% sure, does your particular monitor have the latest monitor driver?

Thx!

idata
Community Manager
86 Views

Hello,

I dont tried installing video driver manually. I will do this as next step.

I reinstalled a windows 7 version of 32-bit to run the intel diagnosic tool.

All tests are passed, but I can not see a test, which tests the video unit of the clarkdale processor.

I am not sure with the monitor driver. Can I install it before I install the graphics driver? I will searching for the driver of my display. But with an other display it dont work too.

Salem_W_Intel1
Employee
86 Views

I confirm the video driver must be first; then, you install the monitor driver.

idata
Community Manager
86 Views

Sry, but if I install the intel graphics HD driver I can not start windows properly and i can not install the display driver. I tried this with an other display, but the same problem.

If I run windows in safe mode or have no video driver installed, the system starts fine. But if I install the intel graphics hd driver and restart the PC, I got the windows start logo and then got a black screen and the pc do nothing.

Can this be a hardware malfunction? And then it is the processor or mainboard?

Salem_W_Intel1
Employee
86 Views

Hi,

At this point, since Asus found no problems with the board, and based on the number of tests done so far at no avail, I'd recommend having this situation further-investigated and if, necessary, indeed, replaced the processor. Please, refer to the following URL for details on how to getting in contact with Intel Technical Support:

http://www.intel.com/cd/channel/reseller/asmo-na/eng/products/desktop/bdb/dg35ec/support/335115.htm http://www.intel.com/cd/channel/reseller/asmo-na/eng/products/desktop/bdb/dg35ec/support/335115.htm

A Service Ticket# must be set up for the scenario in question and then, they will document what's required, regarding your system configuration, and ask you for the full markings of the CPU (click http://www.intel.com/support/processors/sb/CS-030330.htm# p here as an example).

Message was edited by: Salem

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