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Hello Team,
I want to ask something regarding a product which is proceeding end of life. This looks like a small board computer but I can't find any pictures of the product.
In the description it says SOM. Can you please confirm which type is BKCM11EBV716W? Secondly, what is the type of hard disc this supports for e.g HDD or SSD? Lastly, what is the storage capacity?
Thank you.
QF0621D
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Hello MO-WING,
Thank you for contacting us regarding your Intel NUC 11 Compute Element BKCM11EBV716W. Please be informed that all Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024 please contact https://www.asus.com/support for further assistance. All software, firmware, BIOS support, and security advisories will be supported through ASUS as well. But perhaps fellow community members have the knowledge to jump in and help. We will proceed to close this case from our end. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for understanding.
For more information about the transition, please see our article below for your reference:
Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024
Best regards,
Jay B.
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Hello MO-WING,
Thank you for contacting us regarding your Intel NUC 11 Compute Element BKCM11EBV716W. Please be informed that all Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024 please contact https://www.asus.com/support for further assistance. All software, firmware, BIOS support, and security advisories will be supported through ASUS as well. But perhaps fellow community members have the knowledge to jump in and help. We will proceed to close this case from our end. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for understanding.
For more information about the transition, please see our article below for your reference:
Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024
Best regards,
Jay B.
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Thank you.
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