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Butch97301
Beginner
361 Views

Has anyone had issues with the i9 9900k IHS not being flat. Mine seems to be concave.

 
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3 Replies
AndrewG_Intel
Moderator
80 Views

Hello Butch97301,

 

Thank you for posting on the Intel® communities.

 

In order to take a look into this inquiry, could you please provide some pictures of the processor showing the concave area of the integrated heat spreader (IHS)?

 

Please make sure to cover the Serial Numbers on the processor (FPO, ATPO, and 2D matrix) in order to avoid sharing personal information. For more information regarding FPO, ATPO, and 2D matrix please refer to Where Can I Find Intel® Boxed Processor Numbers for Warranty?

 

To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
80 Views

Hello Butch97301,

 

I would like to know if you were able to take the pictures previously requested.

If you need further assistance, please let us know.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
80 Views

Hello Butch97301,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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