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UCHHE
Beginner
178 Views

Hello. My PC's CPU intel core i9 9900k is always increasing temperature while I DON'T open or run any application on desktop. In contrast, it is normal temperature while I am working with design apps like AutoCAD, GOOGLE SketchUp, or etc.

+ Not running program on desktop: Its temperature is between 75 degree c to 80 degree c.

 

+ Running program on desktop: Its temperature is normal between 51 degree c to 65 degree c.

 

0 Kudos
9 Replies
AlHill
Super User
138 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

 

UCHHE
Beginner
138 Views

This attachment is my PC info.

Please help me treat it. Thank you.

AlHill
Super User
138 Views

One of the Intel support engineers will assist you.

 

Doc

 

UCHHE
Beginner
138 Views

Thank you.

 

Wanner_G_Intel
Moderator
138 Views

Hello UCHHE,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about this issue.

 

  • Are you using default BIOS settings in your system?
  • According to your motherboard manufacturer, there is a newer BIOS Version 1502 that improves system stability. Have you contacted your computer vendor to obtain more information about this update?
  • ROG STRIX Z390-E GAMING Drivers

 

  • Could you please let us know what you mean by "Not running program on desktop" vs. "Running program on desktop"?
  • Is it Windowed vs Full screen mode?
  • For testing purposes, try disabling the integrated graphics in the BIOS in case the temperature difference is coming from any extra load put on the processor package due to the integrated graphics. Consult with your motherboard manufacturer for further assistance regarding this procedure.

 

Wanner G.

Intel Customer Support Technician

UCHHE
Beginner
138 Views

Yes, my system is just built, new build. The problem happened since it was built last month.
Wanner_G_Intel
Moderator
138 Views

Hello UCHHE,

 

Thank you for your response.

 

As soon as you have an update about the recommendations provided, please let us know.

 

Wanner G.

Intel Customer Support Technician

IntelSupport
Community Manager
132 Views

Hello UCHHE,


If you need further assistance, please let us know. We will be glad to assist you.


Wanner G.

Intel Customer Support Technician


IntelSupport
Community Manager
115 Views

Hello UCHHE,


We have not heard back from you, so we will close this inquiry. Our recommendation is that you contact your motherboard manufacturer to make sure your system is running within specifications. The system is not up to date. For this reason, we suggest that you confirm this with your motherboard manufacturer first.


If you need any further assistance, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician