Hello, i run intel XTU benchmark using intel extreme tuning utility on a i7-9750H just after that it becomes very slow/. I noticed it was triggering most of the time EDP limit throttling and GPU was at 100% on light task like when using web browser. Why?

[DaisyJ_Intel]

Hello Sfefe, 

Thank you for posting on the Intel® communities. 

We would like to get a better understanding of the behavior reported. Please share the details requested below.

• Please share using the option available when posting a video showing the tabs and steps followed when using the Intel® XTU.

• Please provide us with the Intel® System Support Utility logs by following the next steps: 

1. Go and download the software. 
2. When finished downloading it, open it. 
3. Mark the box "Everything" and then click "Scan. 
4. When finish scanning, click "Next." 
5. Click on Save and attach the file. 

Please reply at your earliest convenience.

Regards,

Daisy J.

Intel Customer Support Technician

[DaisyJ_Intel]

Hello Sfefe, 

Were you able to check the previous post?  

Let me know if you need more assistance.  

Regards,

Daisy J.

Intel Customer Support Technician

[AlHill]

It is also important to note that XTU does not support the i7-9750H. Only X and K processors are supported.

Doc

[DaisyJ_Intel]

Hello Sfefe,

We have not heard back from you, so we will close this inquiry. 

As mentioned by Al Hill, this processor has not been validated for this technology and the reported information or results received might be inaccurate for unlocked processors.

We understand that you would like to check your processor's performance. We encourage you to contact your computer manufacturer and look for customized tools. 

If you need further assistance, please post a new question. 

Best Regards, 

Daisy J. 

Intel Customer Support Technician