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Hello Tcnc,
It's commendable that you've undertaken some initial troubleshooting steps. For a more comprehensive diagnosis, you might find our guide on Overheating Symptoms and Troubleshooting for Intel® Boxed Processors useful. To delve deeper into verification, would it be possible for you to conduct a swap test with an alternate motherboard or CPU?
Furthermore, could you provide the make and model of your motherboard? This information will allow us to verify its specifications accurately. Also, for confirmation, are you currently using the GALAHAD AIO?
Best regards,
Norman S.
Intel Customer Support Engineer
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Hello Tcnc,
I appreciate your prompt reply. Could you kindly confirm whether you've had the opportunity to try the troubleshooting steps outlined in the article provided? Additionally, would it be feasible for you to update your computer's BIOS? I understand that the current issue is preventing the installation of Windows.
To better pinpoint the problem, it would be beneficial if we could conduct a swap test. This would involve placing the processor in a different motherboard or system to see if the issue persists. Please let me know if this is something you can do. Thank you.
Best regards,
Norman S.
Intel Customer Support Engineer
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Hello Tcnc,
Thank you for your response and the information you provided. I understand that you are unable to perform the other steps in troubleshooting because your computer cannot remain stable. However, have you contacted the place of purchase to inquire whether they can further troubleshoot the issue? If possible, they may perform a swap test, which would be the best step to isolate the issue. Please keep me updated on your progress, and I'm here to assist you further if needed.
Best regards,
Norman S.
Intel Customer Support Engineer
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Hello Tcnc,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Norman S.
Intel Customer Support Engineer
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Hello Tcnc,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Norman S.
Intel Customer Support Engineer

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