Hello MTran17,
Thank you for posting on this Community.
To better assist you, we would like to gather more information about your system.
1. Please run the Intel® System Support Utility and attach the report to this thread.
1.Download the Intel® System Support Utility and save the application to your system.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
2. If possible, please attach a picture showing the error you are receiving.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
