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Beginner
933 Views

How can you get the online warranty "Request support for selected product." to work.

How can you get the online warranty support to work. For three days I have been trying to get online support to work. My i7 processor is giving me a blue screen, and how I know is because when I replace it with my i3 everything works fine. I go to the:

What product or service do you need support for?

Enter questions 1 thru 3., and the system tells me its a boxed product that is under warranty until July 10, 2020>

FPO Number:

L705B569

ATPO Serial Number:

M7WT755401464

Estimated Warranty Expiration:

July 10, 2020

Next option is link "Request support for selected product." And, when I hit this link warranty support the pages just spins like its processing, but does nothing and hangs for hours. How do I know I have tried it three days straight and in one instance I kept the page and computer up to see how long it would spin and after over an hour i just closed it.

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Employee
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Hi MoparPorsche,

Thank you for bringing this to our attention, I apologize for the inconvenience.

I understand you are trying to submit warranty order for the Intel® processor.

There are other ways to reach Intel support, please try contacting us through live chat or phone during working hours at:

Phone Number: USA (916) 377-7000

Business Hours:

Monday - Friday

7:00 AM to 5:00 PM (Pacific Time)

Live Chat

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

Regards,

 

Allan J
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