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JBrie
Beginner
1,622 Views

How long does it take to restock black ops 4 game codes

If i go to dowload black ops 4 and try to redeem the code it shows that the game codes are out of stock and that i should come back later. I have been trying to get a code for a couple of days now and it alwys shows that it is out of stock

So i what to find out how long should i wait to get a code

T​hanks

0 Kudos
11 Replies
MaryT_Intel
Community Manager
755 Views

Hi JBrie,

Processors used to be a good place to post those questions, as Doc noted, but just today we opened a separate site for redeeming game codes and master key questions. Please go to the 'Support' link at the bottom of this page:

https://softwareoffer.intel.com/support

At the very bottom of the page is a link for 'Support'. Click on that and you can submit a ticket to our team that handles software packs.

And I apologize it's showing out of stock for you. I do not have any knowledge on it but our marketing team should be able to help once you've submitted a ticket.

Thanks,

Mary T.

Community Manager

JVe00
Beginner
755 Views

Hey,

 

link did not help at all. I was unable to get code for FF ( FINAL FANTASY® XV: WINDOWS EDITION - only game I really wanted) since I bought i5-8400, it was 10th February. Since then everytime I wanted to download the game it was "Out of stock. We are working on resetting the database". Site you are reffering says " Event Ended" I still can access this one tho https://softwareoffer.intel.com/Redeem. So what now? Thank you for answer

TEric4
Novice
755 Views

Link you posted is broke also. It states I am not connected to the internet when I obviously am. Here is the error message on the webpage.

 

 

We're sorry.

Looks like you are having connection issues. Please check your connection, clear your cache and try again. 

 

If you require additional information or feel you have reached this page in error, please contact Intel support by clicking HERE. 

 

Learn about the following devices with Intel Inside®. 

 

 

 

 

Tablets

2 in 1

All-in-One

Ultrabook™

Desktops

Mini PC

Laptops

MaryT_Intel
Community Manager
755 Views

Hi there, For out of stock issues, please go to the https://softwareoffer.intel.com/Redeem website and down at the bottom of the page, at the footer, is a tiny link for Support. Click through on that Support link and it allows you to create a service ticket. We have a marketing team staffing that who will investigate each issue. For TEric4, I'm sorry about the webpage issue. Can you try going Incognito or refreshing your cache? I apologize the page must have been down then. If you need to address an out of stock issue as well, go to the software offer link I listed above and then click through on the Support link to create a ticket. Keep me posted. Thanks, Mary T. Community Manager
RAnto2
Beginner
755 Views

I have submitted numerous tickets with no one contacting me about this issue since 2/23.

JVe00
Beginner
755 Views

Awesome,

seems like they really care about us. I am waiting for solving mine ticket too.

TEric4
Novice
755 Views

I submitted a ticket as requested.

Suguru
Beginner
755 Views

I submitted a ticket as well and have absolutely no response from Intel... Is this how customers are treated here? >:(

MaryT_Intel
Community Manager
755 Views

Hi Suguru,

i just wanted to follow up on this. Everyone was supposed to have received feedback by now on their inquiries. Have you heard from our gaming team yet or still need some help here? Thanks,

Mary T.

Community Manager

MaryT_Intel
Community Manager
755 Views

Hi, I just wanted to make sure you received a response. Were you able to submit a ticket when you followed the directions, and get a response from the team handling these issues? Here are the directions again: Please go to the 'Support' link at the bottom of this page: https://softwareoffer.intel.com/support At the very bottom of the page is a link for 'Support'. Click on that and you can submit a ticket to our team that handles software packs. Thanks, Mary T. Community Manager
MaryT_Intel
Community Manager
755 Views

Hello all,

The team supporting this said they will be receiving more game codes by the end of the week. As soon as they get them, they'll contact the folks who are still waiting. I know that @JVe00  is on that list. If you submitted the out of stock issue already on the "Support" link at the bottom of this page, https://softwareoffer.intel.com/support, then you should be in the queue too but you can reply here if you want me to double check that for you. Again, my sincere apologies on our delays in getting those out to everyone. Thanks,

 

Mary T.

Community Manager

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