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ABAYO3
Beginner
384 Views

How to install

Hi, trying to install Intel® Extreme Tuning Utility (Intel® XTU) version 6.5.1.321 on my Dell XPS 9370 with Win10 Home installed. All updates are done, latest bios. I receive the next message "Attempted to install on an unsupported platforn". How to resolve this issue? Thanks.

 

[2EBC:20C0][2019-09-03T15:01:17]i001: Burn v3.11.1.2318, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\37529\AppData\Local\Temp\{6F7A44E0-E783-480B-8B62-E5285411903E}\.cr\XTUSetup (2).exe

[2EBC:20C0][2019-09-03T15:01:17]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'

[2EBC:20C0][2019-09-03T15:01:17]i000: Initializing version variable 'BundleVersionNumber' to value '6.5.1.321'

[2EBC:20C0][2019-09-03T15:01:17]i009: Command Line: '"-burn.clean.room=C:\Users\37529\Downloads\XTUSetup (2).exe" -burn.filehandle.attached=620 -burn.filehandle.self=700'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\37529\Downloads\XTUSetup (2).exe'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\37529\Downloads\'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\37529\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20190903150117.log'

[2EBC:20C0][2019-09-03T15:01:17]i052: Condition 'VersionNT >= v6.1' evaluates to true.

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'

[2EBC:0F04][2019-09-03T15:01:17]i000: Setting version variable 'WixBundleFileVersion' to value '6.5.1.321'

[2EBC:20C0][2019-09-03T15:01:17]i100: Detect begin, 1 packages

[2EBC:20C0][2019-09-03T15:01:17]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting string variable 'NETFRAMEWORK45' to value '528049'

[2EBC:20C0][2019-09-03T15:01:17]i000: Setting version variable 'WindowsDllVersion' to value '10.0.17763.1'

[2EBC:20C0][2019-09-03T15:01:17]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None

[2EBC:20C0][2019-09-03T15:01:17]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.

[2EBC:20C0][2019-09-03T15:01:17]i052: Condition 'WixBundleInstalled OR VersionNT64 = "6.1.0.0" OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.

[2EBC:20C0][2019-09-03T15:01:17]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.

[2EBC:20C0][2019-09-03T15:01:17]i199: Detect complete, result: 0x0

[2EBC:0F04][2019-09-03T15:01:20]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[2EBC:20C0][2019-09-03T15:01:20]i200: Plan begin, 1 packages, action: Install

[2EBC:20C0][2019-09-03T15:01:20]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\37529\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20190903150117_000_Intel_XtuInstal...

[2EBC:20C0][2019-09-03T15:01:20]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\37529\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20190903150117_000_Intel_XtuInstal...

[2EBC:20C0][2019-09-03T15:01:20]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[2EBC:20C0][2019-09-03T15:01:20]i299: Plan complete, result: 0x0

[2EBC:20C0][2019-09-03T15:01:20]i300: Apply begin

[2EBC:20C0][2019-09-03T15:01:20]i010: Launching elevated engine process.

[2EBC:20C0][2019-09-03T15:01:20]i011: Launched elevated engine process.

[2EBC:20C0][2019-09-03T15:01:20]i012: Connected to elevated engine.

[3A5C:37E0][2019-09-03T15:01:20]i358: Pausing automatic updates.

[3A5C:37E0][2019-09-03T15:01:20]i359: Paused automatic updates.

[3A5C:37E0][2019-09-03T15:01:20]i360: Creating a system restore point.

[3A5C:37E0][2019-09-03T15:01:20]i361: Created a system restore point.

[3A5C:37E0][2019-09-03T15:01:20]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{92b09894-9d66-465d-97a0-5bcabf264301}, options: 0x7, disable resume: No

[3A5C:37E0][2019-09-03T15:01:20]i000: Caching bundle from: 'C:\Users\37529\AppData\Local\Temp\{8D7AEF33-383A-4740-AEBE-41AA2624B80D}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{92b09894-9d66-465d-97a0-5bcabf264301}\XTUUISetup.exe'

[3A5C:37E0][2019-09-03T15:01:20]i320: Registering bundle dependency provider: {92b09894-9d66-465d-97a0-5bcabf264301}, version: 6.5.1.321

[3A5C:37E0][2019-09-03T15:01:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{92b09894-9d66-465d-97a0-5bcabf264301}, resume: Active, restart initiated: No, disable resume: No

[3A5C:3220][2019-09-03T15:01:20]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{EC7279C8-6C18-4389-8C21-37884A58C114}v6.5.1.321\Intel_XtuInstaller.msi.

[3A5C:37E0][2019-09-03T15:01:20]i323: Registering package dependency provider: {EC7279C8-6C18-4389-8C21-37884A58C114}, version: 6.5.1.321, package: Intel_XtuInstaller.msi

[3A5C:37E0][2019-09-03T15:01:20]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{EC7279C8-6C18-4389-8C21-37884A58C114}v6.5.1.321\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'

[3A5C:37E0][2019-09-03T15:01:24]e000: Error 0x80070643: Failed to install MSI package.

[3A5C:37E0][2019-09-03T15:01:24]e000: Error 0x80070643: Failed to execute MSI package.

[2EBC:20C0][2019-09-03T15:01:24]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[2EBC:20C0][2019-09-03T15:01:24]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None

[2EBC:20C0][2019-09-03T15:01:24]e000: Error 0x80070643: Failed to execute MSI package.

[3A5C:37E0][2019-09-03T15:01:24]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent

[2EBC:20C0][2019-09-03T15:01:24]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None

[3A5C:37E0][2019-09-03T15:01:24]i329: Removed package dependency provider: {EC7279C8-6C18-4389-8C21-37884A58C114}, package: Intel_XtuInstaller.msi

[3A5C:37E0][2019-09-03T15:01:24]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{EC7279C8-6C18-4389-8C21-37884A58C114}v6.5.1.321\

[3A5C:37E0][2019-09-03T15:01:24]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{92b09894-9d66-465d-97a0-5bcabf264301}, resume: None, restart: None, disable resume: No

[3A5C:37E0][2019-09-03T15:01:24]i330: Removed bundle dependency provider: {92b09894-9d66-465d-97a0-5bcabf264301}

[3A5C:37E0][2019-09-03T15:01:24]i352: Removing cached bundle: {92b09894-9d66-465d-97a0-5bcabf264301}, from path: C:\ProgramData\Package Cache\{92b09894-9d66-465d-97a0-5bcabf264301}\

[3A5C:37E0][2019-09-03T15:01:24]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{92b09894-9d66-465d-97a0-5bcabf264301}, resume: None, restart initiated: No, disable resume: No

[2EBC:20C0][2019-09-03T15:01:24]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

0 Kudos
6 Replies
David_V_Intel
Employee
115 Views

Hello ABAYO3,

 

Thank you for posting on the Intel communities. 

 

What model of processor are you using? Did you check if the Intel® XTU works for your processor? Please check in the link below: 

 

https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

NOTE: You can scroll down and check under the "valid for" product list.

 

If the processor is listed, download the software from the link provided and, before re-installing, please check under "Apps" in Windows* to see if XTU is found, if so, please remove it and then attempt the re-installation.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

ABAYO3
Beginner
115 Views

Hello David! My processor model is i7-8550U. It is not on the list from the page you provide. Thank you for respond!

David_V_Intel
Employee
115 Views

Hello ABAYO3,

 

Thank you for your response.

 

If that's the case then this could be the reason why you are unable to finish the installation, I would like to know why you're trying to get Intel® XTU, this is to see if we have a different utility that may help you achieve what you want to do with it.

 

Let me know please.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

ABAYO3
Beginner
115 Views

Hello David,

I had, an idea to undervolt my CPU, to increase a laptop battery time, reduce overheating, and probably avoid clock throttled, that happen some times .

I've removed an factory thermal past, and put a new one it helps a little bit.

It will be great ,If you know another way how to do it.

Thank you.

David_V_Intel
Employee
115 Views

Hello ABAYO3,

 

Thank you for your response.

 

In this case, for undervolting we do not have a tool, at this point what I could recommend is to contact the system manufacturer to see if they have a tool to achieve this; although I would like to mention that changing the voltages of a processor is not recommended, this is because it would be operating the processor out of specifications and thus could reduce the life span of it or even void the warranty. 

 

Check with the system manufacturer as well to make sure that the warranty will not be affected in case you decide to undervolt. 

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

ABAYO3
Beginner
115 Views

Thank you David.

Reply