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DCali
Beginner
2,277 Views

How to obtain all items from Intel Starter Pack Promotion

Hello,

 

I purchased an i9-9900k from Overclockers.co.uk and received an Intel Starter Pack that does not give me access to all of the software listed in the promotion. I checked with Overclockers and they advised to contact support. I submitted a support form on 31/12/19 but have not received a response. I've tried submitting the form again today with two different browsers and devices but the submission graphic just spins without completing now.

 

Is there someone I could speak to about this? If the promotion is held up due to quantity issues that OK, I can wait, but I can't even reach anyone who can help. Much appreciated if anyone can assist.

 

Kind Regards

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3 Replies
Wanner_G_Intel
Moderator
78 Views

Hello DCali, Thank you for joining this Intel Community. If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1. Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2. Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3. Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. a.Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Please fill out the form and kindly wait for a response. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
DCali
Beginner
78 Views

Hiya Wanner,

 

Thank you for responding. Unfortunately I already stated "I submitted a support form on 31/12/19 but have not received a response. I've tried submitting the form again today with two different browsers and devices but the submission graphic just spins without completing now." Is there anything else that can be done? I did already clear my browser cache on both devices prior.

 

Kind Regards,

Darren

Wanner_G_Intel
Moderator
78 Views

Hello DCali, Since your question is on our Intel® Partner Programs, we will transfer this to our Programs Support Team and they will contact you back via email as soon as possible. To learn more about our Intel® Partner Programs, please visit the following URL: https://www.intel.com/content/www/us/en/partner/programs-overview.html Unfortunately, we are unable to address this issue. If you have any further questions about this issue, our Intel® Partner Programs will be glad to assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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