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DBel0
Beginner
279 Views

I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

My rig:

  • i5-6600K
  • Gigabyte Z170X gaming 3
  • EVGA geforce GTX 1070 FTW gaming acx 3.0 8gb
  • 2x8gb ram (Corsair vengeance LPX CMK16GX4M2B3200C16R)
  • 2 ssd's
  • 1 hdd
  • Corsair RM550x

 

and the logs as attachment

0 Kudos
11 Replies
AlHill
Super User
44 Views

Were you ever able to launch XTU?

What version of Windows 10? 1903?

 

Doc

 

DBel0
Beginner
44 Views

i have never been able to, i downloaded it a few days back (reinstalled it today) but i had no time to look into it

win 10 version 1803

AlHill
Super User
44 Views

Update W10 to 1903 and try again. 1803 is already more than 18 months old.

 

Doc

 

DBel0
Beginner
44 Views

I will, i didn't even know there was an update available I'll let you know when i updated if it worked​

AlHill
Super User
44 Views

There is 1803, followed by 1809, followed by 1903, and next week there will be 1909.

 

Update yourself from here: https://www.microsoft.com/en-us/software-download/windows10

 

Doc

 

DBel0
Beginner
44 Views

it unfortunately didn't work, i have the 1903 update installed right now

Alberto_R_Intel
Moderator
44 Views

DBel0, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem persists and if you need further assistance on this matter?

 

Just to make sure, in the following link you will find the option to download the Intel® Intel® Extreme Tuning Utility (Intel® XTU), please uninstall the application from "Apps and Features" and install the following version 6.5.1.37, please test it to confirm if it is launching now:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

Once you get the chance, please let us know the results.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

DBel0
Beginner
44 Views

hi Alberto,

 

i think i had that version already (maybe one earlier) but it works now after a re-install

 

so thanks!

Alberto_R_Intel
Moderator
44 Views

Hi DBel0, Thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that the issue got fixed and now you are able to use the Intel® Extreme Tuning Utility without any problems.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

DBel0
Beginner
44 Views

no problem!

Alberto_R_Intel
Moderator
44 Views

DBel0, Thank you very much.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel