I couldn’t find the name of my motherboard Intel

[oldgamer23]

Hello, I decided to change my old i3-350m processor to a newer i7-940xm model, when installing the processor, the computer starts, but the image is not displayed when I put the old processor everything is fine. After looking at the information on the Internet, I realized that I needed to update the BIOS, but when I tried to find out the model of the motherboard, I found nothing. AIDA64 outputs the following values: 64-0100-000001-00101111-120414-LfdHvdImc$HM55T008_BIOS DATE: 12/04/14 09:29:47 VER: 08.00.15, Unknown 5-Series Motherboard.In the CPU-Z: manufacturer:Intel model: To be filled by O.E.M. .The processor I picked up the right socket and the chipset converge. I've looked at a lot of articles, but I haven't found almost anything about my motherboard.I will be grateful for any help!

[AlHill]

Run cpu-z to see if the motherboard info is there.

If not, take a photo of the motherboard and post it here.  Specifically, look for the AA number on the board.

If there is no AA number, or model number, you do not have an Intel desktop board.  You will need to identify the board's manufacturer.

You are correct that the bios must support the 940XM processor, but without knowing who's bios it is, there is nothing that can be done.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Vasudha_Intel]

Hello @oldgamer23 this is not the right forum for this query, please post your query on this Product Support Forum -> Processors .

[Vasudha_Intel]

Hello @oldgamer23 this is not the right forum for this query, please post your query on this Product Support Forum -> Processors .

[n_scott_pearson]

Gee, just saying, Intel should have an AI that decides which forum to post a question to based upon the information in the title and post content.

[Aside: I am presuming we're talking about a laptop, since we're talking about mobile processors, so will refer to it as such.]

Ok, there is more than one reason why the higher processor (can't say 'newer', these are both 15+ year-old processors) didn't work:

1. The laptop's BIOS doesn't support this processor.
2. The laptop's motherboard doesn't support this processor (voltage or current requirements come into play here).

To identify which is the case, you need to determine - from information provided by the manufacturer - whether the BIOS and motherboard have support for this higher processor. I agree with Al; since the SMBIOS strings are gobbledegook, you need to look at the back/bottom of the laptop to see what identification info is provided, or, if that doesn't help, at the stickers and silk screening on the motherboard itself. Again, once determined, only communication with the manufacturer will identify the cause.

Let me caution: proceeding with BIOS updates, without knowing whether issue #2 applies, could result in NOTHING working. Possibly permanently.

...S

[IsaacQ_Intel]

Hello oldgamer23

Thank you for posting on the Intel️® communities. 

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Isaac Q. 

Intel Customer Support Technician