I faced 13th Intel processor and graphic performance issues.

[mrpaman]

Hello guy,

I'm audio engineer and this issue regard audio software.

I use Lake control software (https://www.labgruppen.com/downloads.html) 8.0.0. software.

and few days ago, I bought new Lenovo Tiny laptop which have 13th intel Core 5 and Intel 730 Graphic card. before bought new desktop I use 8th Intel core laptop. no have any issues and software working perfectly. When I found this issues I contact maker of software first. They also known this issue. They said this is 12, 13th Intel processor and graphic card issues.

I known current 12th, 13th Intel core and graphic card have latency and performance issue.

and focus is How can I solve this issue?

I attached some video clip of current issue. please check and What is issue, How can I solve?

https://www.dropbox.com/scl/fi/rv3v0x32rmla1bnvblx6p/IMG_0371.MOV?rlkey=a119io0en8x43ykj4npjmex5k&dl=0

[IsaacQ_Intel]

Hello @mrpaman

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Additionally, could you please share more information about the problem you're facing with the Lake controller software? We'd like to know when it started, how it's affecting your system, and whether it's related to graphics, sound, or both. This product isn't directly under Intel's scope, but having these details will help us understand if there's any way we can assist you. Your input will be valuable in our evaluation process.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[mrpaman]

Nice to meet you. I attached file of system scan. please check it.

and My issue is simple. When I and my company and all of world engineer use this software 11th or earlier intel cpu no have any issues.

Software working great include performance. but When using with Intel 12th ~ 13th intel core this issue caused. 

This issue is very simple. already you seen video clip which I uploaded this page.

everything working slowly. at normal situation no have any delay like video clip. this is issue.

and I also searching 12th, 13th intel core issues, already have similar issues on Game software.

so, I tried turn off E-Core and tuned system using some tweak for make to more performance.

Lake software engineering team also have checked this issue already when I reported.

but They already known about this issues, they said that this is Intel issue not software issue.

and this issue only occur when using 12th and 13th intel cpu and integrated graphic card.

also, When I use 11th laptop. no have any issues. Xeon processor is also no have any issues.

so, I hope that intel engineer check this issue download software and launch what happen here to solve this issue.

I make link download this software.

https://www.dropbox.com/scl/fi/45zz13uoevyvziuyall16/Lake_Controller_v8_0_0_140.exe?rlkey=vuqyiq1v7eobu6wu5rp338amh&dl=0

also. this is latest software but older software have same issue when launching 12th, 13th intel core desktop and laptop.

[IsaacQ_Intel]

Hello @mrpaman

Thank you for your reply.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @mrpaman

Thank you for your patience.

We sincerely apologize for the delay in our response, and we want to assure you that we are fully dedicated to delivering the highest level of support.

After conducting a thorough investigation, it has become evident that in order to address the issue effectively, we will need your assistance by providing a precise, step-by-step guide on how to replicate the problem. This is essential as we need to recreate the issue within our controlled environment for accurate diagnosis and resolution.

To facilitate this process, we kindly request that you furnish us with all the specific details required to reproduce the issue. Please present this information in a clear and organized manner, using bullet points to ensure clarity and ease of understanding. Your cooperation in this matter will greatly assist us in resolving the issue promptly and efficiently.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello mrpaman

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello mrpaman

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.