I have a problem with my CPU - i5-7500 that is hiding cores.

[Al3ss]

Hello Forum,

I have a big problem with my I5-7500 and that's disturbing my work and my free time. I started looking over to see Why my PC is running hard and slowly. And I looked over my GPU nothing wrong, I looked over at my SSD and HDD no problems and then when I looked at my CPU Degrees I saw that my CPU is running only 3 Cores instead of 4 and the bad news are that it happend to me in July aswell and I tought that reinstalling my OS is going to work. Anyways the problem arrived again and it's damaging my PC. Can someone tell me what do to?

[AdrianM_Intel]

Hello Al3ss,

Thank you for posting on the Intel® communities. 

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread. 

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

You can try the following:

• Please run the Intel® Processor Identification Utility.
• Download and save the Windows version of the Intel® Processor Identification Utility.
• Once you run the Intel® Processor Identification Utility, click on File, then save a file and attach it to the thread.
• Please run Intel® Processor Diagnostic Tool (Once downloaded, start the test, check the result, click on file, view results file, then save a file and attach it to the thread).
• Check the BIOS of your computer and make sure all the cores are enabled. (You may contact your System Manufacturer to get the appropriate steps).
• Update the BIOS of your system.
• Set BIOS settings to default.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello Al3ss,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[Al3ss]

Hello, the main problem was my OS. Thanks for your help. If you want to know what I did, I just reinstalled Windows.

Have fun,

Al3ss

[AdrianM_Intel]

Hello Al3ss,

Thank you for the update.

I am glad it's working now, hopefully this will help other peers.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel