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I'm getting a WHEA_UNCORRECTABLE_ERROR (124) on i9 14900KF

SeanPyl
Novice
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I've been getting complete lockups with no blue screen but I find this string in the event viewer and then used winDBG to get more info on it. It appears to be pointing to a processor error or firmware problem but I don't have the knowledge to debug  this further to find out. I have run the intel processor diagnostics tool and will attach the results. I have downloaded the extreme tuning utility and have yet to run a stress test but I wonder if there is something in this debug code someone could help me pin point the exact issue here. Updated Bios to the latest and updated chipset to the latest from the asus website. This usually crashes when I'm using OBS and live streaming to Discord with 5 camera's. Thank you for your time and help. Let me know what other information I can provide. I have included the results of the bug check in a test document.

Specs: i9 14900KF

Asus Tuf Gaming 4090 OC

EVGA FTW3 1080ti

1000W EVGA powersupply

64GB Corsair DDR5 RAM

 Asus TUF Gaming Z790 Plus Wifi Motherboard

 

 

-Sean P

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5 Replies
DeividA_Intel
Employee
1,651 Views

Hello SeanPyl,  


Thank you for posting on the Intel® communities. I will happily assist on this matter because I want to understand what happened just as much as you do. 


To help you further, I would appreciate it if you confirm the following information:


1. Just to confirm, is your computer crashing with other apps besides Open Broadcaster Software (OBS Studio)?

2. is your computer crashing your stream with fewer cameras, is it possible?

3. Do you see any LED code turn on in your motherboard when the system crashes?

4. Is this issue recent? Or, was it present out of the box?

5. Did you overclocked your processor? Are you using Intel® Extreme Memory Profile (Intel® XMP)?


Regards,  

Deivid A. 

Intel Customer Support Technician 


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SeanPyl
Novice
1,631 Views

Hello David A, thank you for the reply. 

 

1. The computer only seems to be crashing when OBS or StreamLabs is running my camera's

2. I will check if fewer camera's lock up the system as well. It will be a few hours to test that one since sometimes it takes that long to crash. Other times it will be within 20-30 mins.

3. Currently my motherboard does not have an LED readout for error codes or POST

4. The issue has been in the past month. Which is around the time I built the system. 

5. My processor appears to be overclocked by default and I'm running XMP profile in the BIOS for the RAM.

I will work on seeing if fewer webcams and camera's also crash my system using OBS or StreamLabs.  Also to run my Canon camera's as webcams I use EOS webcam utility Pro. So that is usually open when I am using OBS and streamlabs. I did try and run driver verifier but was unsuccessful in getting it to work correctly and ended up resetting windows since this post was made. The issue remains with a new install of windows and no unknown devices in the device manager. Let me know what else you would like me to do and I will report back later today when I am able to run fewer camera's in OBS and see what happens. Thank you for your time and help.

 

-Sean Pyl

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DeividA_Intel
Employee
1,586 Views

Hello SeanPyl, 


Thanks for your response. I understand you will need more time to check if the issue is present with fewer cameras, I will be waiting for the outcome. In the meantime, you can also try this:


1. Disable any overclocking option at the BIOS.

2. Make sure Intel® Extreme Memory Profile (Intel® XMP) is running at DDR5 5600 or less/DDR4 3200 or less.

3. Are you able to test a different CPU or PSU (higher power)?

4. Check for any pending updates for the operating system, including the optional ones.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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SeanPyl
Novice
1,553 Views

So I think i have narrowed down the issue. It was my canon Camera SL1 that was causing the crash. I eliminated that camera from my setup and the crashing has stopped. SO at this point i don't think it is the processor itself but something to do with the camera being hooked up causing the fatal hardware error and locking the system. Thank you for your time and help with this. I did not want to have this post be a dead end with no solution. Fingers crossed I have no more issues. 

 

-Sean Pyl

DeividA_Intel
Employee
1,489 Views

Hello SeanPyl, 


I am glad to know that you have not experienced any crashes since you removed the Canon Camera SL1 from your setup. I recommend you check with the Canon support team to confirm if there are any known issues on their site.


Canon: https://www.usa.canon.com/support?gad_source=1&gclid=Cj0KCQiAkKqsBhC3ARIsAEEjuJgcIrqOBBOfqPNdGSOdo_w8lROUU5e5SosVUg9pGgRh3pmXim3ArwEaAn1cEALw_wcB&gclsrc=aw.ds


I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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