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I3-12100 no boot menu, no video signal

PeterUjhelyi
Beginner
1,852 Views

Motherboard: ASRock Z690 PG Riptide

CPU: Intel i3-12100

RAM: Crucial 8GB DDR4 3200MHz CT8G4DFRA32A

PSU (option 1): be quiet! S9-CM-600W 

PSU (option 2): Chieftec GPS-650AB A

OLD GPU: EN9600GT/HTDI/512M/A

Unfortunately, I ran into a problem during my last PC build. After installing the elements used above, the PSC's VGA and BOOT LEDs light up.
I tried taking it apart and putting it back together again. I also tried two different power sources, and also tried all the RAM slots.
The only solution was to install an old video card, and the system booted and everything worked well. However, as soon as I try to restart the system without the old GPU, the problem appears again.
I tried the latest and oldest BIOS versions, and on the motherboard's site recommended one (3.02).

If you have any tips that could help, I would appreciate it.
Thanks in advance.
Regards,
Peter

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8 Replies
AlHill
Super User
1,850 Views

I would be contacting asrock.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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PeterUjhelyi
Beginner
1,749 Views
 

Thank you for your reply. I already wrote to them, I just wanted to check from the CPU side, to see if anyone has encountered this problem. 

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Jose_Intel
Employee
1,742 Views

Hello @PeterUjhelyi

 

Thank you for posting on the Intel️® communities.

 

We are really sorry you are experiencing issues with the Intel® Core™ i3-12100 Processor and after the troubleshooting performed so far, the issue persists.

 

Please answer the following:

 

·      Is there another motherboard to test?

·      Have you tried clearing the CMOS? How to Clear CMOS to Reset BIOS Settings

 

Please let us know.

 

Best regards,

Jose B.

Intel Customer Support Technician


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JoseMab
Beginner
1,184 Views

I have exactly the same issue.


MB: Gigabye H610M K DDR4
CPU: Intel i3-12100 (BX8071512100)
RAM: AData AD4U32008G22-SGN
PSU: Acteck 500W

I already tried:

I tested with another motherboard.

I tried clearing the CMOS.

The issue is the same: No video, no boot menu.

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Jose_Intel
Employee
1,701 Views

Hello PeterUjhelyi

 

We hope you are doing fine. 

 

Were you able to try another motherboard and/or clear the CMOS? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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Jose_Intel
Employee
1,684 Views

Hello PeterUjhelyi

 

We hope you are having a nice day. 

 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

 

Best regards. 

Jose B.  

Intel Customer Support Technician. 


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JoseMab
Beginner
1,184 Views

I have exactly the same issue.


MB: Gigabye H610M K DDR4
CPU: Intel i3-12100 (BX8071512100)
RAM: AData AD4U32008G22-SGN
PSU: Acteck 500W

I already tried:

I tested with another motherboard.

I tried clearing the CMOS.

The issue is the same: No video, no boot menu.

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DarioS
Beginner
320 Views
I had a similar problem, and in the end the Ram memory was a problem, it wasn't on the supportet list of the motherboard. I changed the ram with the ram that is supported by the motherboard, and then the integreted VGA worked.
Cpu: Intel i3-12100
Mbo: Asus Prime H610M-K D4
Ram: Kingston 16GB DDR4
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