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RMa7
Beginner
2,358 Views

I3 7020u can play 4k at 60fps ?

Hello, i would know if this processor with Intel® HD Graphics 620 can play a movie like this one :

https://www.youtube.com/watch?v=LXb3EKWsInQ&t=92s

 

becouse i'm having difficult also at resolution of 1440p.

 

but here in that video: https://www.youtube.com/watch?v=1F7iQ-Mqj5I&t=191s

 

the person use a Ezbook 3 pro with an Intel N3450 processor and play it fine the same movie.

0 Kudos
11 Replies
Alberto_R_Intel
Moderator
843 Views

Hi RMa7, Thank you for posting in the Intel® Communities Support. In reference to your question, yes, the processor does support 4K at 60FPS when using the Display Port or the Integrated Flat Panel, as you can confirm in the following link, please look for "Processor Graphics": https://ark.intel.com/products/122590/Intel-Core-i3-7020U-Processor-3M-Cache-2-30-GHz- Just to let you know, the manufacturer of the computer has the option enable/disable settings in the BIOS, to customized drivers and even to apply some restrictions in some of the features. What is the model of the motherboard? If this is a laptop, what is the model of it? Since the processor works with Intel® HD Graphics 620, we can try to install the Intel® generic graphics driver DCH 25.20.100.6519 and then run the video: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=96551 Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
RMa7
Beginner
843 Views

Hello :)

 

My notebook is Lenovo v130 15ikb.

Yesterday i'm been able to play the 4k movie at 60fps on my notebook display (fullhd) using VLC or Potplayer as player...in past day i don't wos able becouse don't wos been enabled the HW acceleration and using SW accellerator there wos an overload of CPU.

 

Now the only problem remain that i'm not able to play the video using browser chrome from youtube !

 

I tried to be sure that hw accellerator wos active on Chrome browser but when i go to play the movie there is always an overload of the CPU and look to be on SW accellerator :/

 

i followed that guide line on internet: https://www.lifewire.com/hardware-acceleration-in-chrome-4125122

 

 

RMa7
Beginner
843 Views

that is what i saw in my chrome://gpu

 

Graphics Feature Status Canvas: Hardware accelerated Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Out-of-process Rasterization: Disabled Hardware Protected Video Decode: Hardware accelerated Rasterization: Hardware accelerated Skia Deferred Display List: Disabled Skia Renderer: Disabled Surface Control: Disabled Surface Synchronization: Enabled Video Decode: Hardware accelerated Viz Service Display Compositor: Disabled WebGL: Hardware accelerated WebGL2: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use decode_encode_srgb_for_generatemipmap disable_discard_framebuffer disable_framebuffer_cmaa exit_on_context_lost force_cube_complete msaa_is_slow scalarize_vec_and_mat_constructor_args disabled_extension_GL_KHR_blend_equation_advanced disabled_extension_GL_KHR_blend_equation_advanced_coherent Problems Detected Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198 Applied Workarounds: disable_framebuffer_cmaa Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent) Decode and Encode before generateMipmap for srgb format textures on Windows: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Viz service display compositor is not enabled by default. Disabled Features: viz_display_compositor Skia renderer is not used by default. Disabled Features: skia_renderer Skia deferred display list is not used by default. Disabled Features: skia_deferred_display_list Version Information Data exported 2019-01-24T09:22:14.325Z Chrome version Chrome/71.0.3578.98 Operating system Windows NT 10.0.17763 Software rendering list URL https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/software_rendering_list.json Driver bug list URL https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/gpu_driver_bug_list.json ANGLE commit id f2ed299569c0 2D graphics backend Skia/71 7469a9341afab19271b8ef07af5c16a0f2c4ccc1- Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --ignore-gpu-blacklist --flag-switches-end Driver Information Initialization time 395 In-process GPU false Passthrough Command Decoder false Sandboxed true GPU0 VENDOR = 0x8086 [Google Inc.], DEVICE= 0x5916 [ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)] *ACTIVE* Optimus false AMD switchable false Desktop compositing Aero Glass Direct Composition true Supports overlays true Overlay capabilities NV12 SCALING YUY2 SCALING Diagonal Monitor Size of \\.\DISPLAY1 15.5" Driver D3D12 feature level D3D 12.1 Driver Vulkan API version Vulkan API 1.1.0 Driver vendor Intel Corporation Driver version 24.20.100.6292 Driver date 8-27-2018 GPU CUDA compute capability major version 0 Pixel shader version 5.0 Vertex shader version 5.0 Max. MSAA samples 16 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.0.f2ed299569c0) GL_EXTENSIONS GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Disabled WebGL Extensions Window system binding vendor Google Inc. (adapter LUID: 000000000000a896) Window system binding version 1.4 (ANGLE 2.1.0.f2ed299569c0) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status R_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 GPU_READ, SCANOUT RGBA_8888 GPU_READ, SCANOUT BGRX_8888 Software only BGRX_1010102 Software only RGBX_1010102 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Display(s) Information Info Display[2528732444] bounds=[0,0 1536x864], workarea=[0,0 1536x824], scale=1.25, external. Color space information {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Bits per color component 8 Bits per pixel 24 Video Acceleration Information Decode h264 baseline up to 4096x2304 pixels Decode h264 baseline up to 2304x4096 pixels Decode h264 main up to 4096x2304 pixels Decode h264 main up to 2304x4096 pixels Decode h264 high up to 4096x2304 pixels Decode h264 high up to 2304x4096 pixels Decode vp8 up to 7680x4320 pixels Decode vp8 up to 4320x7680 pixels Decode vp9 profile0 up to 7680x4320 pixels Decode vp9 profile0 up to 4320x7680 pixels Decode vp9 profile1 up to 7680x4320 pixels Decode vp9 profile1 up to 4320x7680 pixels Decode vp9 profile2 up to 7680x4320 pixels Decode vp9 profile2 up to 4320x7680 pixels Decode vp9 profile3 up to 7680x4320 pixels Decode vp9 profile3 up to 4320x7680 pixels Encode h264 baseline up to 3840x2176 pixels and/or 30.000 fps Encode h264 main up to 3840x2176 pixels and/or 30.000 fps Encode h264 high up to 3840x2176 pixels and/or 30.000 fps Diagnostics ... loading ... Log Messages GpuProcessHostUIShim:

For driver i don't installed nothing, windows 10 automatically take all drivers

Alberto_R_Intel
Moderator
843 Views

Hi RMa7, Thank you very much for providing that information. We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. I looked in Lenovo's web site and there are 2 graphics drivers, Intel 23.20.16.5018 and AMD 23.20.15034.5, please try to install both of them : https://pcsupport.lenovo.com/uu/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v130-15ikb/... If you use a different browser like, Edge, Firefox, Explorer, do you see the same problem? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
RMa7
Beginner
843 Views

i actual have have that version: https://i.imgur.com/SX6cBVP.png

It much new version of driver, why it dont should be good ?

 

yesterday i installed the programm "Intel Driver and Support Assistant" and i upgraded many drivers...but whe i tried to upgrade gpu driver it happear that error message: https://i.imgur.com/eoCS1WA.png

 

the version that i would install is that, the least one : https://i.imgur.com/ZrrS4l2.png

 

but drivers should be the same for any GPU and not depending on computer as it happen for Desktop system...why here is differen ?

 

 

Alberto_R_Intel
Moderator
843 Views

RMa7, Thank you for providing those details. The Intel® graphics drivers are generic, meaning that they might or might not work with your system. Did you test a different browser to verify if the problem is the same? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
843 Views

RMa7, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
RMa7
Beginner
843 Views

Mhh no i don't saw the other your reply... Ok I will try with an other browser​

Alberto_R_Intel
Moderator
843 Views

RMa7, Perfect, excellent, thank you very much for letting us know those details. Once you get the chance, please let us know the results. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
843 Views

RMa7, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
843 Views

RMa7, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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