I5-14600K Intel Turbo Boost Restarting Computer

[rafaelh7]

Motherboard: Gigabyte B660M Gaming X DDR4

CPU: Intel I5-14600K

RAM: 2x Kingston Fury Beast, 16GB, 3200MHz(2400MHz XMP disabled), DDR4, CL16

GPU: Gigabyte RTX 4060 TI Windforce OC

Cooler: Watercooler Deepcool Castle V2

PSU: MSI MAG 650w

When turbo boost is enabled in the BIOS and the processor starts to be used a lot, the computer restarts. I carried out many tests with benchmarks, games, stress tests, diagnostic tools (including Intel), and as soon as the processor starts to be used a lot, the error occurs. This happens by testing the default BIOS settings and stock, but when I disable turbo the computer remains stable without restarting, but with base clocks.

SSU system info attached.

[Alberto_R_Intel]

rafaelh7, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

For this scenario, even though you mentioned that you already tried different tests, please install and run the Intel® Processor Diagnostic Tool in order to rule out a possible hardware issue with the unit. Once you get the chance, please provide the results of the test once completed.

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

In the following link you will also find additional troubleshooting steps to attempt in order to try to fix this problem:

https://www.intel.com/content/www/us/en/support/articles/000035634/processors.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[rafaelh7]

My PC restarts when i run this tool(Intel® Processor Diagnostic Tool).

[Alberto_R_Intel]

rafaelh7, Thank you very much for your response

We are sorry to hear the computer restarts while running the Intel® PDT test.

In that case, if you have the option, in order to try to isolate the problem and identify which component might have a hardware issue, we recommend following the steps shown on the second link we provided previously. Including the swap test, to either test your processor on a different board or test your board with a different processor.

If you do not have that option, then what we suggest will be to get in contact directly with the Place of Purchase for support/warranty purposes on the processor, or to get in contact directly with your local Intel® department through any of our support channels to also claim the warranty on your unit:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician