Hello, i have 1 2500k and have no idea why but he stoped working, pc won't boot , i tryed with another intel cpu and PC worked perfectly, cpu doesn't have any physical marks :S. It was purchased in january 2011, iI think it is still under warranty (3 years), my question is what i need to do for proceed for warranty ? I tryed to insert FPO and ATPO but i recieved that message - "The product number(s) you entered cannot be located in our records"
Hope someone can help me
edit: now i can confir my cpu with fpo and atpo number, what can i do now to proceed for warranty?
Hello Joaoameixa, please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport
The following link will show you how to identify the desktop processor and fan markings for warranty requests