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Beginner
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I5 2500k dead

Hello, i have 1 2500k and have no idea why but he stoped working, pc won't boot , i tryed with another intel cpu and PC worked perfectly, cpu doesn't have any physical marks :S. It was purchased in january 2011, iI think it is still under warranty (3 years), my question is what i need to do for proceed for warranty ? I tryed to insert FPO and ATPO but i recieved that message - "The product number(s) you entered cannot be located in our records"

Hope someone can help me

Thanks

edit: now i can confir my cpu with fpo and atpo number, what can i do now to proceed for warranty?

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Hello Joaoameixa, please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

The following link will show you how to identify the desktop processor and fan markings for warranty requests

http://www.intel.com/support/processors/sb/CS-030330.htm http://www.intel.com/support/processors/sb/CS-030330.htm

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Beginner
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Hi thank you so much, i've identified my cpu but now i have no idea what to do for rma it, i dont know with who i need to speak

Thanks and im sorry about my english

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Please let me know where are you located, so I can provide you the phone number?

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