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Beginner
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I7-5820K - chipset drivers trouble

Hi everyone,

Have a problem with few drivers for my СPU. In game Mass Effect Andromeda i have hard reset crashes during game in 4K resolution. I have send developers ticket with Dxdiag file, but they said that problem is with CPU drivers. Thats why Im here.

Dxdiag file is attached.

My pc spec: I7-5820-K (3.30Hz) ASUS GTX - 1080, m-board - MSI X99A SLI Krait edition, 16gb RAM ddr4 (2133mhz), ssd - 256gb.

 

Yesterday re-installed and update Windows 10 x64 Home edition (licensed, not pirate cracked copy). Installed chipset and other drivers with help of app Live update v.6 from official MSI site. But trouble with crashes still persists.
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Community Manager
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Hello Denis_201,

 

 

Thank you for contacting Intel Customer Support.

 

 

In this case, what I recommend is to download and run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Intel® Processor Diagnostic Tool to see if there is any issue with the processor.

 

 

In regards to the game crashes, the Intel® Core™ i7-5820K Processor doesn't have integrated graphics; therefore, if you are having issues while running a game you may want to contact http://www.geforce.com/support GeForce Support, as the graphics are 100% on the video card side.

 

 

Something to consider is that since the processor doesn't have integrated graphics, you are not required to install any driver to make the processor work.

 

 

Hope this information helps.

 

 

Regards,

 

Juan Carlos
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Community Manager
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Hello Denis_201,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

If so, please don't hesitate in replying to this post.

 

 

Regards,

 

JC
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