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Beginner
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I7 7700 will only run at max 4.0 ghz per core

my i 7 7700 non k will only turbo clock to 4.0 ghz per core when its marketed at 4.2 ghz can someone please help me inderstand why this is and if its normal becuase on user benchmark my cpu score was way lower then what it should be compared to others. ps for windows 10 does installing the intel management wngine driver inprive performance also im using an msi h270 gaming m3 motherboard if that helps updated to latest bios

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Community Manager
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Superretro2010: Thank you very much for contacting the Intel® Processor communities. We are sorry to hear the processor is not working properly.

 

 

In this case, as you mentioned, we recommend to install the latest BIOS version on the board and also the latest version of the chipset 10.1.1.38 and management engine 11.7.0.1002 to avoid any performance problems with the PC:

 

https://www.msi.com/Motherboard/support/H270-GAMING-M3# down-driver&Win10%2064 https://www.msi.com/Motherboard/support/H270-GAMING-M3# down-driver&Win10%2064

 

 

For some reason I choose "BIOS" but there are no versions showing:

 

https://www.msi.com/Motherboard/support/H270-GAMING-M3# down-bios https://www.msi.com/Motherboard/support/H270-GAMING-M3# down-bios

 

 

We also recommend to set the BIOS to default values, also to get in contact with MSI directly will be a good thing to do, just to confirm if there is a setting that needs to be enable or disable for the Intel® Turbo boost to work properly.

 

https://us.msi.com/support https://us.msi.com/support

 

 

Additionally, we can also run the Intel® Processor Diagnostics tool, it does an overall test on the processor, so if the unit passed the test it should be working fine:

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

On the link below you will find additional details on the Intel® Turbo boost feature:

 

https://www.intel.com/content/www/us/en/architecture-and-technology/turbo-boost/turbo-boost-technolo... https://www.intel.com/content/www/us/en/architecture-and-technology/turbo-boost/turbo-boost-technolo...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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So you are saying it's not normal that the processor runs at only 4 ghz per core? And that it should be running at 4.2? Also my bios is updated to the latest version and when I asked msi they said it's normal for the processor to run like this which didn't really make sense but could you clarify if that's accurate and done intentionally they say its single core performance but each core runs at 4.0 only

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Community Manager
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Superretro2010: In regard to your inquiry, the processor base frequency is an overall measure of all the cores, not just one core, and in this case it is 3.60 GHz for this specific processor:

 

https://ark.intel.com/products/97128/Intel-Core-i7-7700-Processor-8M-Cache-up-to-4_20-GHz https://ark.intel.com/products/97128/Intel-Core-i7-7700-Processor-8M-Cache-up-to-4_20-GHz

 

 

Now, depending on the work load the PC has, the processor will start the Intel® Turbo boost feature automatically, and when that happens the processor should reach 4.20 GHz. If you check the Intel® PDT report after running the test, you can confirm those values on "Expected Frequency" and "Detected Frequency". Remember that there might be some settings on the BIOS and some features on the PC that were customized by MSI, so if they said that based on their BIOS it is expected for the processor to run this way, then it should be working fine.

 

 

If you think there might be something wrong with the unit, in that case, if you have the option of course, you can always test your processor on a different board or test your board with a different processor, or, you can always get in contact with Intel directly to request a replacement of the processor if it is eligible for warranty:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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