Community
cancel
Showing results for 
Search instead for 
Did you mean: 
VAnge3
Beginner
834 Views

I7-8086K -problem

Hello, everyone.

A few days ago I bought I7-8086K. When I turned it on, CPU-Z showed as Pentium Gold G5400 !!! In BIOS too. The motherboard is a MSI B360M MORTAR. The question is where the problem, the motherboard is wrong or the processor is wrong or is fake ?

 

0 Kudos
7 Replies
Wanner_G_Intel
Moderator
114 Views

Hello VAnge3, Thank you for joining this Intel Community. First, we recommend running the following tools to get accurate information about your Intel® Processor. 1. Intel® Processor Identification Utility - Windows* Version https://downloadcenter.intel.com/download/28539/Intel-Processor-Identification-Utility-Windows-Versi... 2. Intel® Processor Diagnostic Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
VAnge3
Beginner
114 Views

I already brought it back, but I'm sure he is a FAKE! I found a similar case in a forum : https://www.reddit.com/r/intel/comments/94mhi9/8086k_issue_detected_as_8700k_bios/20190218_223847.jpg20190218_233951.jpg20190218_225459.jpg

Leonardo_C_Intel
Moderator
114 Views

Hello VAnge3 Thank you for the information. Have you run the tools advised on the previous post? If you have please attach the .txt results to the thread. What is the model of the motherboard? Is the system BIOS up to date? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
VAnge3
Beginner
114 Views

I have already returned it. I first updated BIOS, but nothing has changed.The motherboar is MSI Mortar B360.

 

Leonardo_C_Intel
Moderator
114 Views

Hello VAnge3 Thank you for the information. We hope it’s solved with returning the unit, For future cases please feel free to reach out to us an we can verify in our systems. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
VAnge3
Beginner
114 Views

Hello ,

 after the refunded my money, yesterday I bought another I7-8086K

 and now everything is fine. Obviously the problem is processor!20190228_230102.jpg20190228_222025.jpg

Leonardo_C_Intel
Moderator
114 Views

Hello VAnge3 Thank you for sharing the update on the situation, i am glad to know that the new processor is working as expected. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Reply