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I9 12900k undervolt protection in xtu

SUP3RMASS1VE
Beginner
1,277 Views
Xtu won't let me undervolt. It has undervolt protection on. When I turn it off in the bios the xtu won't load as undervolt protection is disabled... Can't find a way around this. Mobo is nzxt Z690. Thanks. 
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Alberto_R_Intel
Employee
1,227 Views

SUP3RMASS1VE, Thank you for posting in the Intel® Communities Support.

 

For this scenario, it is important to mention that altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. 

 

Did you try to reinstall the latest Intel® XTU version 7.10.0.65, If not please follow the instructions in the links below to do so:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu 

 

Here you have "Common Issues and Resolutions for Intel® Extreme Tuning Utility" with additional suggestions on this topic:

https://www.intel.com/content/www/us/en/support/articles/000005774/processors/processor-utilities-and-programs.html

 

If the problem remains after that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

We also recommend to get in contact directly with NZXT Support to make sure the latest BIOS version is currently installed in your device:

https://nzxt.com/support

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
1,181 Views

Hello SUP3RMASS1VE, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,126 Views

Hello SUP3RMASS1VE, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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