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I9 14900k crashing

JakoGaming
Beginner
1,217 Views
Hi , my name is jako , i recently build a pc using the i9 14900k , everything is new out of the box , i got decent cooling ( corsair 360 aio ) , good thermal paste ( grizly) , 12 extra case fans etc ...and still cant play any good game becouse it crashes ..some games are not even loading ..i start them then procesor go to the roof with temperature then back to windows ...or sometimes even turn off completly . Im desperate dunno what to do , it afects me big time because i.m a new streamer in my country and this ruins all my stuff . Ps : sorry for my english , i tried my best
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RamyerM_Intel
Moderator
1,136 Views

Hello JakoGaming, 


Thank you for posting in the communities. I'm sorry to hear about the crashes that you are experiencing. To further determine what is causing this issue, we need to be more familiar with your system. As such, kindly share with us your SSU logs. Additionally, could you list out the games that experienced crashes? The reason I ask is because I want to check for possible common issues with the games. Lastly, please share with us the troubleshooting steps you have already taken so we can be more efficient with our recommendation. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician



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JakoGaming
Beginner
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Hi  RamyerM , nice to meet u , and thank you for responding on my post . I installed the ssu software that u asked for and put the resulting logs in the attachment , the games i had issues was Planet Crafter ( most crashes from all of them , it crashes random during my livestream like 5 times in 2 hours ) , then got problems with Grounded ( when i try to start the game it gives me an error about memory , i played that game with older graphics card and procesor using the maximimum settings and had no issues , now with beter gear it say that memory error that have no sense ) , and last game i had problems was V Rising ( the game just dont start , it was loading then go back to windows ) . As for the troubleshooting i dont know how to do it and show u the result , if u have any recommendation pls let me know and i will do my best to make it ( ps. im not like a professional pc builder or software guy ..pls make it easy for me if possible ) 

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RamyerM_Intel
Moderator
923 Views

Hello JakoGaming, 


Thank you for sharing us this logs. For now, let us try to make sure your system is in optimal settings. I did notice some of your drivers needs to be updated. As such, please update them to the following versions: 



As for the BIOS version, I can see there are two models of the Z790 AORUS ELITE AX ICE. Would you be able to confirm if you have the Z790 AORUS ELITE AX ICE 1.0 or the Z790 AORUS ELITE AX ICE 1.1? As much as I want to confirm this for you, our support is limited when it comes to Original Equipment Manufacturer Devices. This information is critical as this will allow us to determine what BIOS version has been recommended by your OEM. 


I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician


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JakoGaming
Beginner
893 Views

I made some print screens of my drivers and put them in the atach , i check all of them and got them to the last version available , i check also the bios version it was f4h , now i updated to f5a ( the last one i see available on their site )  .

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RamyerM_Intel
Moderator
775 Views

Hello JakoGaming, 


Thank you for following my initial recommendation. Since the issue still persists we kindly ask for your to apply the following settings in your BIOS: Updated Guidance RE: Reports of 13th/14th Gen Unlocked Desktop Processor Stability Issues



For precise instructions tailored to your motherboard's specific BIOS naming convention, we recommend consulting directly with the motherboard's manufacturer.


By the way, in the control panel, what is the power scheme that you are currently using? I will be waiting for your reply. 



Ramyer M. 

Intel Customer Support Technician



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RamyerM_Intel
Moderator
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Hello JakoGaming, 


I am just checking in if you were able to follow my previous recommendation. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician


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JakoGaming
Beginner
647 Views
Hi , sorry for not responding for a few days but the settings i need to make in the bios was too much for my knowlege so i need to ask some people to help me out and i found something that i think was the problem. It seems that the procesor drained to much power on bios default settings . So as a recomandation from the guy that helped me out i did this :
1 - reset bios to default ( in my case was on optimisation profile )
2 - set the power limit 1 and 2 to 253
3 - enable xmp ( i have 2 xmp profile and since i didnt know wich one is beter i enable xmp 1 )
Then save and exit ... i did same things that caused me problems and nothing hapened anymore , no crashes , no memory error , no blue screen , temps are much lower than before . The only problem is that when i did a benchmark on cinebench i lost some performance points .... but im glad that i can use my pc now , and wait for intel to find out whar happened there and i hope we get a proper fix. Thx for your time and pls let me know if is ok what i did
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RamyerM_Intel
Moderator
592 Views

Hello JakoGaming, 


Thank you for updating us. I can see that you have seek assistance with another technician and now you are able to use your pc. The best way to determine the effectiveness of their recommendation is through the results in your system performance. How is it doing so far? Feel free to let us know if you are still encountering any issues. 


Ramyer M. 

Intel Customer Support Technician 


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JakoGaming
Beginner
582 Views
Last day i streamed V Rising game on max settings on youtube for 4 hours with recording in the same time , temperatures was between 60 to 70 in high loads and around 50 in less demanding areas , gameplay was smoth , no problems at all , sistem is stable so far , if any problem apear again i will let u know , thank u .
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RamyerM_Intel
Moderator
486 Views

Hello JakoGaming, 


I am happy to hear about this results. I just want to confirm were you able to try our recommendation as well or is this due to the troubleshooting from the recommendation of the guy that helped you? The reason I ask is because I want to make sure we are on the same page. If you want us to close this case as well, you may let us know. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician


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RamyerM_Intel
Moderator
280 Views

Hello JakoGaming, 


I'm reaching out for an update on the information we previously requested. I will be waiting for your reply. Thank you!


Ramyer M. 

Intel Customer Support Technician



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JakoGaming
Beginner
67 Views

Hi Ramyer , i didnt respond for a few days because i wanted to test the pc stability a litle . The result is negative , just changing the power limits didnt help me , it is an improvement because i dont get as many crashes like before but they are still there , i try to make a livestream on Planet Crafter game and in 3 hours i got like 6 crashes , in another day i got crash trying to launch Dota 2 , and last night also in Dota 2 crash to windows when game was intensive . Pls if u can help me understand how to apply those settings , i just cant find them in my bios , since i bought this procesor i got only problems non stop , it ruins my streams and i cant use my pc like i did before , i wanted an upgrade and i got nothing ..is worst than my old 11700k , and im shure that something is bad with my specific procesor because i dont think it was suposed to act like this just out of the box .

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