I9 14900k

[Reiben]

Hello! I came across with xmp issue when putting xmp to 5600mhz ddr5 processor is srn48 games started crashing randomly and when using auto there was no issue. Motherboard is asrock z790 pro rs and memory is kingston fury beast ddr5 6000mhz (i know processor supports ddr5 up to 5600mhz)

[VonM_Intel]

Hi, Reiben.

Thank you for posting in our Community. I understand you're experiencing random game crashes when enabling XMP at 5600MHz on your Kingston Fury Beast 6000MHz DDR5 RAM. However, it seems like everything runs fine when you set the memory to Auto (just to confirm, by "Auto," do you mean the default settings?). This could be related to memory stability or compatibility, and I'd love to help you figure it out.

To get a better idea of what’s going on, could you share a few more details?

• Which BIOS version is currently installed on your ASRock Z790 Pro RS motherboard?
• When the crashes happen, do you see any error messages or BSOD codes? If possible, could you send a video showing the issue?
• Do the crashes occur in all games or just specific ones?
• I'd love to know what made you decide to set XMP to 5600MHz on your DDR5 RAM. Was it for performance reasons, or were you following specific recommendations?

Additionally, Aside from setting the system to Auto, have you tried any other troubleshooting steps? Let me know what you've already done so we don't go over the same steps again.

Best regards,

Von M.

Intel Customer Support Technician

[Reiben]

XMP = Auto i meant i oc:d my rams just becouse i wanted full potential of them btw they are KF560C30BBAK2-64 (2x 32gb) and in slots A2 and B2

Other things ive done i changed some voltages in bios like in this video (i9 14900k) https://youtu.be/eKJOfdQhk-M?si=TKUTjUrrOkVtII75 

- Bios i have installed is 16.02

- Crashes happen very randomly mid game and not in every game usually errors are gpu/memory related.

- World of warcraft crashed with memory access violation "memory cant be read".

- Escape from tarkov crashed also mid game and streaming with bsod usually it was hypervisor_error related what indicated that windows is corrupted etc i think?

- After i run: sfc /scannow and

dism /online /cleanup-image /restorehealth

- Double checked that every driver is up to date

Here are few corrupted files that were repaired after computer suddenly shutdown midgame and streaming

2025-03-16 18:46:36, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2025-03-16 18:46:36, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2025-03-16 18:46:36, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthHfEnum.sys
2025-03-16 18:46:36, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthHfEnum.sys

I included some files and i hope they help to pinpoint what is wrong

[VonM_Intel]

Hello, Reiben.

Thanks for sharing the details of your setup and the steps you've taken. Given the random nature of the crashes and the specific errors you're encountering, it seems like there might be multiple factors at play. The error Memory Access Violation often indicates issues with RAM or memory management. Regarding the hypervisor_error, this BSOD can be related to corrupted system files or driver conflicts. 

Kindly try to run Intel® Processor Diagnostic Tool this tool is designed to assess the functionality of an Intel® microprocessor. It verifies brand identification, checks the processor's operating frequency, tests specific features, and conducts a stress test. Version 4.1.9.41 of the tool is also compatible with multiprocessor systems. Additionally, please note that if the system/processor was overclocked, including voltage/frequency beyond the processor-supported specifications, your processor voids the warranty.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Reiben.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Reiben.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician