INTEL XTU I5-11600k

[FlOpEz93]

Hello, i have a problem with xtu, i atatch a print screen and a ssu file

[Jose_Intel]

Hello @FlOpEz93

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with the Intel® Extreme Tuning Utility (Intel® XTU), we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Have you made any recent software change?

From the report we noticed that your system needs some updates. Please download and install the latest BIOS: 2404 (for further instructions, please contact the system manufacturer).

Also, please run Windows update to keep it up to date.

We highly recommend reinstalling the Intel® XTU:

1.    Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe.

2.    Locate XTU service at: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.

3.    Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.

4.    Delete any folder named Intel® XTU from these locations: C:\Program Files (x86)\Intel and C:\ProgramData\Intel.

5.    Delete the folder named Intel Telemetry under C:\ProgramData:.

6.    You may want to reboot your system (optional).

7.    Download and install the Intel® XTU application.

If the issue persists, please provide us with another SSU report.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello FlOpEz93

We hope you are doing fine. 

Were you able to update the BIOS and reinstall the Intel® XTU? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[IsaacQ_Intel]

Hello FlOpEz93,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.