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12350 Discussions

IPDT wont run

capelink
Beginner
906 Views

Hi,

 

Clean Windows 2019 install on Dell R730 server with dual Xeon 2620 V4's

 

Fully patched and updated with latest 4.7 .net downloads from MS. Install latest IPDT 4.1.5.37 64bit. Go to run and after small splash screen.. nothing. Errors  :Faulting application name: Win-IPDT64.exe, version: 4.1.5.37, time stamp: 0x5fce8522
Faulting module name: KERNELBASE.dll, version: 10.0.17763.2090, time stamp: 0x48c3d784
Exception code: 0xe06d7363
Fault offset: 0x0000000000039329
Faulting process id: 0x1cdc
Faulting application start time: 0x01d78bcf5e355496
Faulting application path: C:\Program Files\Intel Corporation\Intel Processor Diagnostic Tool 64bit\Win-IPDT64.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 27e67fa8-d3ad-4868-ab78-c05a5300cc77
Faulting package full name:
Faulting package-relative application ID:

and :

Application: Win-IPDT64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
at Win_IPDT.NativeMethods.DUdll_GPUinfo()
at Win_IPDT.Program.getInfoFromDLL()
at Win_IPDT.Program.Main()

 

Nothing to suggest issue on server as performs fine. Also reinstalled windows 2016 swrver from scratch and same IPDT works fine.

 

Whats the issue with Windows server 2019 ?

 

Thanks

 

 

 

0 Kudos
10 Replies
ClariceStarling
Valued Contributor II
888 Views

Did you re-install the Intel PDT from scratch?  Because that's what they are going to tell you to do!

capelink
Beginner
873 Views
Leonardo_C_Intel
Moderator
858 Views

Hello capelink


Thank you for posting in the Intel Community.


We understand that you are having issues running the Intel® Processor Diagnostic Tool on the system please let us know the following details:


Is the Intel® Processor Diagnostic Tool reporting any installation issue?

Is the Dell system up to date (BIOS)?

Can you share with us a video of the issue that you are having?


Regards,

Leonardo C.


Intel Customer Support Technician


capelink
Beginner
848 Views

Hi,

 

no installation or uninstallation issues at all on the tool.

 

Server has got the latest 2.13 version BIOS installed.

 

There is not a suitable video because there is no errors on the screen. Once the initial "Reading System Information and processing the tool for launch .. please wait" disappears there is no output, only the errors generated in the system events I gave earlier.

 

As I originally mentioned when I do a clean updated Windows 2016 server install the tool works fine. but with a clean updated Windows 2019 install it fails. Same BIOS settings.

 

Thanks

Leonardo_C_Intel
Moderator
839 Views

Hello Débutant


Thank you for the details provided, let me test the behavior that you are having, I will be posting back as soon as possible.


Regards,

Leonardo C.


Intel Customer Support Technician


AdrianM_Intel
Moderator
799 Views

Hello capelink,


Thank you for your patience.


We are running some tests, we will update the community as soon as possible.


Regards,


Adrian M.

Intel Customer Support Technician 



Leonardo_C_Intel
Moderator
772 Views

Hello capelink,


Thank you for waiting.


We would like to share with you that we performed the lab and we were able to have the IPDT running on Windows 2019.


Can you try to update .NET to version 4.8 "ndp48-x86-x64-allos-enu" and verify the results of installing/running IPDT?


Regards,

Leonardo C.


Intel Customer Support Technician


Leonardo_C_Intel
Moderator
752 Views

Hello capelink,

 

I am checking on your thread to know if you need further assistance with this request.

 

Regards,

Leonardo C.


Intel Customer Support Technician


Leonardo_C_Intel
Moderator
732 Views

Hello capelink,


We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.


Regards,

Leonardo C.


Intel Customer Support Technician


Joel_Spengler
Beginner
207 Views

Hey guys!

 

I'm facing the same problem, I installed "ndp48-x86-x64-allos-enu", but the problem continues...
Has anyone managed to solve the problem?

 

Thanks.

Reply