06-09-2018 06:35 AM
06-11-2018 03:47 PM
Thank you for joining the community.
I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
06-13-2018 12:40 PM
Thank you for your response.
Looking into the report I notice that your processor Intel® Core™ i7-4500U designed for Ultra-low power consumption to save energy and power consumption, the Intel® EXU software is supported on Desktop, High End Mobile and High End Desktop (HEDT), with processors as the ones mentioned on the list provided on the following link:
06-18-2018 04:31 PM