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12362 Discussions

Installation error Intel Extreme Tuning Utility (XTU)

JMend23
Beginner
4,533 Views

I am facing the same error as many users here.

My notebook is a Dell 15R 5537

The processor is the i7-4500U

I have updated the bios of the note,

but the error continues.

Can someone help me?

0 Kudos
6 Replies
idata
Community Manager
799 Views

Hello JO_Mendes

 

 

Thank you for joining the community.

 

 

I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Regards,

 

Leonardo C.

 

JMend23
Beginner
799 Views

Hello Leonardo C

 

Attached is the file you requested.

 

I'm waiting.
idata
Community Manager
799 Views

Hello JO_Mendes

 

 

Thank you for your response.

 

 

Looking into the report I notice that your processor Intel® Core™ i7-4500U designed for Ultra-low power consumption to save energy and power consumption, the Intel® EXU software is supported on Desktop, High End Mobile and High End Desktop (HEDT), with processors as the ones mentioned on the list provided on the following link:

 

 

https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642... https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
799 Views

Hello JO_Mendes

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

IPras
Beginner
799 Views

https://forums.intel.com/s/question/0D70P0000069Id1SAE

 

Refered to your answer. How about with i5-8250u? i got same problem too.

Tanphat8655
Beginner
390 Views

Hey Leonardo C


Attached is the file you requested.



I'm waiting for you.

Reply