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Installation failure of Driver & Support Assistant

Jim13
Beginner
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The installation fails and produces the following log:

 

09/26/2023 16:05:39 -04:00 Starting version 23.4.39.9
09/26/2023 16:05:39 -04:00 Source environment: Production
09/26/2023 16:05:39 -04:00 Invoked program: ForceUpgrade
09/26/2023 16:05:39 -04:00 Request initiator: Unknown
09/26/2023 16:05:39 -04:00 Error: Uncaught Exception System.NullReferenceException: Object reference not set to an instance of an object.
at ForceUpgrade.ForceUpgrade.<Main>d__16.MoveNext()
09/26/2023 16:05:39 -04:00 Unhandled exception: System.NullReferenceException: Object reference not set to an instance of an object.
at ForceUpgrade.ForceUpgrade.<Main>d__16.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ForceUpgrade.ForceUpgrade.<Main>(String[] args)
09/26/2023 16:05:40 -04:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/forceupgrade/start;UserAgent: DSAForceUpgrade/23.4.39.9 (forceupgrade/unknown//9a47faa3-84b9-4b7f-9d03-bca9b8b35e5b);Verb: HEAD
09/26/2023 16:05:40 -04:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/forceupgrade/start;X-DSA-Version: 1.6.0.2 200
09/26/2023 16:05:40 -04:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/forceupgrade/error/0;UserAgent: DSAForceUpgrade/23.4.39.9 (forceupgrade/unknown//9a47faa3-84b9-4b7f-9d03-bca9b8b35e5b);Verb: HEAD
09/26/2023 16:05:40 -04:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/forceupgrade/error/0;X-DSA-Version: 1.6.0.2 200

 

Can someone suggest a fix?

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Monique_Intel
Moderator
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Hi @Jim13  This is Monique with Intel. Our team has fixed this issue and deployed the fix. Please download the installer again https://www.intel.com/content/www/us/en/support/detect.html

Thank you,

Monique with Intel.

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