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Intel 13500, Thermal Throttling

Vinay23
Beginner
1,370 Views

I recently bought Intel I5 13500 processor. Why are temperatures reaching high on it? Fan runs fast. I did CPU stress test via Intel XTU software and temperature reach more than 100 degrees; thermal throttling is also observed. Why is it so?

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Alberto_R_Intel
Employee
1,339 Views

Vinay23Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


For this scenario, it is important to mention, that it is expected for the processor to reach high temperatures when you perform a stress test on it since you are pushing it to its maximum capacity. It is also necessary to note that the Intel® XTU is not fully compatible with your unit since the toll works with Intel® Core™ Processors that include the letters K, KF, HK, X, and XE  in their processor number:

https://www.intel.com/content/www/us/en/support/articles/000057552/processors/intel-core-processors.html


In order to rule out a possible hardware issue with the unit, please install and run the Intel® Processor Diagnostic Tool, it does an overall test on the processor and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool


Additionally, in the following link, you will find the "Overheating Symptoms and Troubleshooting for Intel® Boxed Processors" with further details about this topic:

https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html


If the issue persists after that, in order for us to provide the most accurate assistance on this subject, we just wanted to confirm:

Is this a new computer?

Was this specific machine working fine before without showing overheating issues?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
1,281 Views

Hello Vinay23, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,208 Views

Hello Vinay23, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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