Intel 13th Gen i9 CPU - ACPI BERT table analysis

[Pixelschupfa]

Hi,

We are facing an issue where a PC with 13th Gen I9 CPU and 4x SR Memory (each 16GB, no OC, mainboard has T-Topology) does reset itself without an apparent reason.

After such reset, we have been able to extract a BERT blob which looks to indicate a "Firmware Error Record Reference". Looking into the UEFI spec, it seems this hex data is vendor specific. Are there any known tools to diagnose/decode this error record?

Thank you.

[DeancR_Intel]

Hi Pixelschupfa,

Thank you for posting in the Community.

To better assist you, could you please provide the following information?

1. Troubleshooting Tried: What troubleshooting steps have you already attempted to resolve this issue? Knowing what has been tried can help us avoid redundancy and focus on new solutions.
2. BIOS Update: Have you tried updating to the latest BIOS version? Sometimes, BIOS updates can resolve compatibility issues and improve system stability.
3. Swap Testing: If possible, have you tried swap testing components like memory modules or the CPU to identify any faulty hardware?
4. Overclocking: Are you currently overclocking any components? Please note that overclocking can void warranties and may contribute to system instability.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Pixelschupfa,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Pixelschupfa,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested. 

Best regards, 

Dean R. 

Intel Customer Support Technician