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Intel Core-i5 12500H. One of P-core have higher temperatures than the other cores by up to 10 °C

AlexTK
Beginner
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A few days ago I bought a brand new HP Victus 15 laptop with an Intel Core-i5 12500H processor (4 P-cores and 8 E-cores).

During tests for multi-threaded CPU load (I used CinebenchR23) at the same frequencies and voltages on the cores at 100% utilization, one of the cores (namely P-3) has an average temperature of 10 °C higher than the other three P-cores. In Turbo Boost mode, the temperature on this core averages at 97 °C, and reaches a peak of 99 °C (when Thermal Throttling occurs ofc), while the temperatures of the other three cores are within 85-89 °C.

Using the Intel Extreme Tuning Utility I logged the CPU parameters under load (I only used it for logging and didn't do any overclocking) and this situation repeats every time with the same core, and I'm sure that frequencies/voltages of all of the four P-cores are practically the same.

You can view the image of the log graph with core temperatures below.

I don't know if this is normal or if it's some kind of defect in the laptop's processor or cooling system.

This worries me from the point of view of processor degradation over time on one hotter core, as well as the fact that other cores also throttling due to overheating of one core (so, they do not give the maximum possible performance).

Is this normal or should I return the computer to the seller and ask for a replacement?

i5-temps+.png

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7 Replies
DeividA_Intel
Employee
4,042 Views

Hello AlexTK,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i5-12500H Processor.   



I would like to let you know that your processor supports up to 100°C and any temperature below that is normal and expected. However, in order to better assist you, please provide the following:  


1. Do you notice this behavior while idle, gaming, or browsing?

2. Have you experienced any crashes or errors (BSOD)?

3. Are you using the Intel® Extreme Memory Profile (Intel® XMP)? Or, is the RAM running above DDR5 4800/DDR4 3200?

4. Run the Intel® Processor Diagnostic Tool.



Regards,  

Deivid A.  

Intel Customer Support Technician  



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AlexTK
Beginner
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Hi Deivid

 

Thanks for you reply.

 

1. This happened when the CPU utilization was at 100% in the multi-thread test (namely the CinebenchR23 test, as I wrote earlier).
2. No, I don't see any crashes or errors (BSOD).
3. No, I did not do any overclocking of the processor/memory and no changes to the hardware of the laptop. Memory is 2x 8 GB DDR4 3200 MHz without XMP (installed by laptop manufacturer - Hewlett Packard).
4. I downloaded and ran the suggested utility. All tests passed successfully.

 

My question is whether this behavior is normal (that one core is 10 C hotter than the rest) or it is a defect. Should I be worried about this as this computer is brand new.

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DeividA_Intel
Employee
3,971 Views

Hello AlexTK, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
3,949 Views

Hello AlexTK, 



Thanks for your patience. In order to continue with the investigation, I will need the following:


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Provide the report from the 

Intel® Processor Diagnostic Tool.

3. Please share pictures from the Intel® Extreme Tuning Utility (Intel® XTU) where I can see the core temperatures.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
3,903 Views

Hello AlexTK,  



After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
3,860 Views

Hello AlexTK,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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achref
Beginner
3,713 Views

Hi Deivid 

 

i have the same problem as Alextk can i send you the report from the 

Intel® Processor Diagnostic Tool?

 

 

 

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