Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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Intel Core i5

Sn0x
Beginner
198 Views
Ich habe eine Frage ich besitze einen intelcore i5 9600k aber meine cpu bei spielen ist immer ausgelastet die gpu dagegen ist auf 30 Prozent nur kann mir jemand helfen was ich tun kann danke im Voraus
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2 Replies
AndrewG_Intel
Moderator
166 Views

Hello @Sn0x

Thank you for posting on the Intel® communities.

Bitte beachten Sie, dass ich Sie nur in englischer Sprache unterstützen kann. Ich habe ein Web-Übersetzungstool verwendet, um diese Antwort zu übersetzen, daher kann es einige ungenaue Übersetzungen geben.


We understand that you see that the Processor is having "high CPU utilization" when playing games but the "GPU has low utilization around 30%". Is this correct?


In order to review this further, could you please provide us with the following information?

1- Did the system work as "expected" before or are you experiencing this behavior since the first day that you have the computer?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the behavior started? (for instance, Windows*, BIOS, driver, or game updates?)

3- How and where are you monitoring or seeing the CPU/GPU usage? Please provide more details.

Also, please share a couple of screenshots from Windows* Device Manager > tabs "Processes" and "Performance" showing the CPU and GPU usage.

4- What are the games that you play when you experience this behavior?

5- Besides seeing "high CPU utilization", are you having any issues with the games like "freezing, performance, crashes", etc?

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
140 Views

Hello Sn0x


We understand you have opened a Chat/Email Support case with us and we will continue to help you through that channel now. We will therefore close this community case. Thank you.


Best regards,

Andrew G.

Intel Customer Support Technician


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